Job Description

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

The purpose of this Food and Beverage Supervisor is to provide first-level supervision and operational support to the Starbucks F&B location within Hersheypark.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential job functions):

• Supervise and facilitate F&B operations for Starbucks. Monitor Baristas within the location to ensure adherence to all Starbucks brand standards and regulations.*

• Provide on-the-spot training, coaching, leadership, and instruction to Starbucks Baristas, including Barista First 30, food safety, register use, and guest service.*

• Place team members at appropriate positions and ensure that employees have the proper breaks, supplies, and other operational items needed throughout their shifts.*

• Ensure strict adherence to Child Labor Laws and report any potential violations to their direct Supervisors.*

• Ensure the Starbucks operation opens and closes at the proper times established by business needs along with guidance from the supervisory/management team.*

• Monitor stand appearance and operations (inside and outside) including the dining room and outside patio to ensure cleanliness and organization.*

• Monitor food preparation and beverage recipes, including adherence to food safety standards and ensuring quality products in line with federal, state, and company laws and policies.*

• Monitor daily financial results and report issues or concerns to management.*

• Control expenses through effective staffing, waste monitoring, and resource management.*

• Maintain appropriate food preparation levels based on projected business and weather on a daily basis.*

• Maintain equipment properly and report problems with equipment to the appropriate supervisor and/or maintenance staff during operations so that problems are corrected.*

• Provide first-line support to guests with issues or concerns. Escalate guest concerns as needed.*

• Assist managers with inventory procedures.*

• Assist in seasonal event set-ups and other themed projects as needed.

• Perform other duties as assigned.

Qualifications:

• 18 years of age or older.

• Minimum of 2 years of related experience in a Coffee House setting

• Minimum of 1 year of supervisory experience in the Food & Beverage industry

• Completion of high school or GED

• Post-Employment - ServSafe Allergen, ServSafe Manager, RAMP, and Barista Certifications

Knowledge, Skills, and Abilities:

• Proven guest relations, problem-solving, task management skills, and organizational skills

• Knowledge of Child Labor Law regulations

• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

• Provide motivation by setting clear goals, fostering a positive environment, recognizing achievements, and empowering individuals through development, all while managing daily operations and ensuring open communication to build a cohesive, high-performing team

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Frequent (34-66%)

• Climbing Stairs Occasional (<33%) (ft maximum height)

• Lifting Frequent (34-66%) (25 lbs maximum weight)

• Reaching Overhead Frequent (34-66%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Frequent (34-66%)

• Bending Frequent (34-66%)

• Sitting Occasional (<33%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

• The position is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

• The position is subject to environmental conditions. Activities occur inside and outside.

• The position is subject to outside environmental conditions. No effective protection from the weather.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer