Job Description

About the job

🎯 Team Operations Lead

🌍 London, UK

🏛️ Based in our Tottenham Court Road office, open to part-time applicants

🤝 Reporting to Sophie Marsh, our COO

Runway East. Redefining Office Spaces

At Runway East, we're on a mission to eliminate boring offices. Since 2014, we've created unique, flexible office spaces in London, Bristol, Bath, Birmingham and Brighton for teams of 1-100, featuring everything from dogs on demand to our famous Friday drinks trolley.

We offer great benefits, including private healthcare and team trips abroad, and we're a proud B Corp, committed to positive impact on the planet and people. With a strong brand and passionate customer base, we're ready to seize the opportunities presented by the evolving demand for flexible working.

Elevator Pitch: The Job

As Team Operations Lead, you'll be the person who keeps the Runway East team running - owning our company rhythm and employee experience.

From the rhythm of goals and comms that keeps our fast-growing company on track, to how we hire, onboard and support our team, this role is perfect for an experienced Operations professional who is comfortable both executing and thinking strategically.

This role is open to part-time candidates. You'll need to be in our Tottenham Court Road office and on site regularly - this isn't a remote role - but we can be flexible to candidates requirements.

Requirements

Who You Are:

• You've been the senior person in the room before - probably at an early-stage startup, wearing five hats and making the calls yourself
• Reads the room fast - you clock what's really going on before anyone says it out loud
• People trust you with things they wouldn't tell everyone
• A communicator people actually want to talk to
• People warm to you fast, and trust follows just as quick
• Follows through without being chased
• Sweats the small stuff, in the best way

What you'll be doing?:

• Own recruitment start to finish - and how Runway East shows up to talent
• Make onboarding the kind people actually remember well
• Run our culture - Culture Squad, social committee, and beyond
• Own the goals process that sets the pace for the whole company
• Drive our performance and feedback rhythm
• Be the person managers call when people stuff gets hard
• Keep the People engine running - policies, perks, benefits, process
• Report straight into leadership - a seat at the table

Benefits

Our Benefits

We believe in taking care of our team members and offer a range of benefits to support your well-being and professional development. As a valued member of our team, you will enjoy:

• Time Off: 31 days including bank holidays 🏖️, plus an extra day for every year at Runway East 🎉. We also give you your birthday off 🎂 and extra time over Christmas 🎄.
• Wellbeing: private health & dental, gym discounts 🏋️‍♂️, mental health support 🧠, and a Bike2Work scheme 🚲.
• Growth: professional development budget, learning resources 📚, and clear progression pathways.
• Community: two workdays per year for charitable activities 🌍, team outings 🎉, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) 🌟.
• The Usual Suspects: paid sick days, compassionate leave, enhanced parental leave, and life insurance 👍.

Our Commitment to Inclusivity

We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know - we’re here to help.