Job Description

The Cashier is responsible for providing excellent customer service while handling all customer transactions in a fast-paced, high-energy environment. The Cashier plays an essential role in ensuring that each customer’s experience is positive and seamless, from taking their order to processing payments accurately. Cashiers also maintain a clean and organized front-line area and work as part of a team to support the overall store operation.

Key Responsibilities:

1. Customer Service:

• Greet customers with a friendly and welcoming attitude.
• Take customer orders, answer questions about menu items, and make recommendations as needed.
• Process customer payments quickly and accurately using the register and various forms of payment (cash, credit cards, etc.).
• Handle customer complaints or concerns professionally and ensure a positive resolution.

• Accurately enter customer orders into the point-of-sale (POS) system.
• Ensure that the food and beverage orders are correct before handing them to the customer.
• Verify that orders are prepared according to the customer’s preferences and Charley’s Cheesesteaks' standards.

• Handle cash transactions and provide correct change.
• Balance cash register at the beginning and end of each shift, ensuring that all transactions are recorded properly.
• Follow all cash handling procedures to ensure security and accuracy.

• Maintain a clean, organized, and well-stocked cashier area.
• Clean and sanitize the front-line area, including counters, condiment stations, and dining areas, as needed.
• Refill drink stations and condiments throughout the shift.

• Assist other team members as needed to ensure smooth and efficient operations.
• Help in stocking supplies and maintaining an orderly work environment.
• Support the kitchen team by assisting with order packing or other tasks during busy times.

• Follow all company policies and procedures, including those related to food safety and workplace safety.
• Ensure that all food and beverage items are stored and served according to health and safety regulations.
• Report any equipment or safety issues to management.

Qualifications:

• High school diploma or equivalent preferred.
• Prior experience in a customer service or cashier role is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Basic math skills and experience handling money.
• Ability to multitask and stay organized during busy periods.
• Must have a positive attitude and the ability to work well in a team.
• Flexible availability, including nights, weekends, and holidays, as needed.

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to lift up to 25 lbs (varies depending on store needs).
• Must be able to handle a fast-paced, customer-facing environment.