Job Description

Division Fulfill
Org Keys Fulfill
Function / Sub Function
Role Title Team Member - Wifi
Role Code (To be filled by HR Team)
Reporting Structure (Organogram): CTO – Region Fulfill Lead - Cluster Lead – Provisioning & Performance- WiFi Lead
CA2 if any
Responsibility Level (Band)
Grade/Level:
(To be filled by HR Team)

Job responsibility

Team Member Wifi is responsible for Feasibility, Solution and Implementation of Wi-Fi Hotspot for Premium – Airports, 5 Star, 4 Star, Stadium, Retail – Cafe’s, Malls and Events & hospitality segments 3 Star, Service Apartments, Educational Institutes etc.

The Key Areas of Responsibility are as under -

• Adhere to the Defined processes and active participation in Design, Documentation and Strategy, Delivery and Assurance for Wi-Fi
• Responsible for Survey of leads generated by sales within specified TAT.
• Responsible for Preparation of Site Diagrams & customized BOM.
• Responsible for provisioning Backhaul- Onnet / Offnet
• Responsible to adhere Process, Compliance and guideline circulated time to time by respective officials.
• Responsible to identify Gaps and provide ideas/ solutions to bridge the gaps and process amendment.
• Implementation through different team for last mile, CPE and Backend Solution within specified TAT
• Own Wi-Fi Network Inventory, Manage & Up-grade Capacity as Business Needs & AOP.
• Maintain Wi-Fi Access & Customer Network Uptime with agreed SLA & MTTR,
• Reduce repeats incident with Proactive & Preventive Maintenance of Network
• Maintain Quality & Standards of Customer & Access Network
• Understand Customer & Business requirement and give Customized / Cost effective network solution
• End to End responsibility of Customer Network and able to deliver it from different Owners of network layers (Access – Core – Application – NOC).

Key Performance Index :

• Feasibility & Survey of Wi-Fi as per TAT
• Implementation of Wi-Fi sites with SLA
• Customer Network & Access Network Uptime > 99.9%
• Repeat Network Incident & Customer Complaints
• Customer Technical Faults
• Opex Per Customer
• Wi-Fi Rollout as per AOP & Capex Plan
• TRAI & Regulatory Compliance

Span of control: Geographic

Regional Wi-Fi Network

~ 1K Wi-Fi Hotspots.

No. of reports (direct & indirect)- if any

Direct-

Indirect –

Key Customer External

Core Planning Team, OEM / Application Vendors (PMS & NPMS), Product & Marketing, Wi-Fi Business Team , External and Internal Auditor/ TRAI, Municipal and statutory authority.

Internal Regional Wi-Fi Leads, Lead Access Operation, Project Management and I&R Team.

Necessary Preferred
Skills

Project Management

Detailed understanding & having knowledge of Wireline & Wireless Technology (TDM, SDH, DWDM, Fiber, VSAT, Metro-E, Broadband, WIMAX, RF, UBR/LBR, Wi-Fi, DLC, DSLAM)

Security services like Firewall, UTM, IDM, Broadband, Hotspot 2.0, 802.X & other IEEE Standards etc..

Governance and Expertise Multi Vendor / Multi Skills

Hands on Experience on Last Mile & Network Solution with Fiber, Copper, RF Media

Knowledge on Layer 1 Transmission Devices such as MUX & Customer End Equipments for Voice, Data and Broadband Solution to Customer

Knowledge & Hands On / extensive experience on Domestic & National Long Distance Leased Lines, Internet & MPLS networks, L2 & L3 VPN,

Customer & Business Orientation

Understanding Regulatory and TRAI Compliance

Qualification

Degree in Electronics and Telecommunications.

Diploma / MBA in Management

Overall Work Experience 10 years of Telecom & Wi-Fi / Wi-Max / Hotspot Experience
Behavioural Attributes

Customer Orientation

Communication skills (Oral and written)

Project Management

Operational Effectiveness

Process and Technical competency

Ability to perform under high pressure.

Strong analytical and Interpretation skills

Strategic Focus : Capex & Opex AOP

Designing Training & Process Modules for field

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
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