Job Description

Create your best future and join Westpac as a Team Member – International Investigations and NPP Payment Exception

• Max term contract – end date 30/09/2027
• Based in Parramatta, NSW

What’s the role?

We are looking for curious and passionate Team Members – International Investigations and NPP Payment Exceptions to join our WIB Operations team.

As a Team Member – International Investigations you will investigate and resolve international payment exceptions using TLM, managing recalls, returns and Day 2 enquiries in line with agreed timeframes. You’ll prioritise a daily queue based on risk and FX cut‑offs, liaising with correspondent banks via SWIFT and handling high‑risk cases with strong attention to detail and sound judgement.

As a Team Member – NPP/OSKO Payment Exceptions you will investigate, process and resolve OSKO payment exceptions accurately and within required timeframes. Using TLM, you’ll manage payment recalls, MIPS returns and enquiries, liaise with internal teams and external banks, and ensure high‑risk payment issues are resolved efficiently to minimise financial risk and deliver strong customer outcomes.

You’ll be based in Parramatta, NSW, working in a hybrid model, with full-time office attendance during the first six months. Some weekend and public holidays flexibility will be required.

What do I need?

• Solid banking and finance knowledge, ideally within payments, investigations, or operations.
• Experience working with international payments, including an understanding of SWIFT networks and ISO message formatting.
• Strong attention to detail and an investigative mindset- able to ask the right questions, particularly when reviewing complex payment flows (experience in Fraud or Financial Crime environments is highly regarded).
• Understanding of privacy, risk, and compliance requirements within a regulated financial services environment.
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

FAQs and how to contact us | Westpac

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