Job Description

As a Team Member at Sbarro, you will play a key role in delivering a positive dining experience for customers by assisting with food preparation, taking orders, maintaining cleanliness, and ensuring high-quality service in a fast-paced environment.

Key Responsibilities:

1. Customer Service:

• Greet customers in a friendly and professional manner.
• Take customer orders, process payments, and answer questions regarding the menu.
• Ensure orders are accurate and served in a timely manner.
• Address and resolve customer complaints or concerns with professionalism and courtesy.
• Maintain a positive and engaging atmosphere for guests.

• Assist in preparing pizzas, pasta, salads, and other menu items according to Sbarro's standards.
• Operate kitchen equipment such as ovens, grills, and fryers to prepare food.
• Ensure that food is cooked and presented according to quality standards and company guidelines.
• Help with food portioning, restocking, and maintaining inventory levels.

• Keep the restaurant clean and organized, including dining areas, kitchen counters, food prep stations, and restrooms.
• Follow all health and safety regulations for food storage, preparation, and sanitation.
• Clean and sanitize kitchen equipment and utensils regularly to maintain cleanliness.

• Operate the cash register, process customer payments, and issue receipts.
• Handle cash, credit card transactions, and mobile payments accurately.
• Maintain cleanliness and organization of the cashier area.

• Work closely with other team members to ensure smooth restaurant operations and a positive guest experience.
• Assist with training new employees or cross-train in various areas of the restaurant.
• Collaborate with the team to meet daily goals and ensure efficiency.

• Assist with inventory management, restocking, and maintaining the supply of food and beverage items.
• Perform additional tasks as directed by the manager or supervisor.

Skills and Qualifications:

• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic math skills for handling cash and processing payments.
• Strong attention to detail and a commitment to quality.
• Ability to work well as part of a team and follow directions.
• Previous experience in food service or retail is a plus but not required.
• Ability to follow food safety and sanitation standards.
• Flexible availability to work evenings, weekends, and holidays.