Job Description

Key Responsibilities:

1. Customer Service:

• Greet customers warmly and assist them in a friendly and professional manner.
• Take customer orders and suggest menu items or promotions as needed.
• Ensure customer satisfaction by addressing any concerns or complaints promptly and professionally.
• Process transactions accurately, including taking cash, credit, or debit payments.
• Provide prompt service to ensure that customers receive their food quickly and correctly.

2. Food Preparation & Quality:

• Assist in food preparation, following Sbarro’s recipes and quality standards.
• Ensure that food is prepared and served fresh, hot, and at the correct temperature.
• Follow proper portioning, cooking, and food safety practices.
• Help in the preparation of menu items such as pizza, pasta, salads, and other offerings.
• Maintain a clean and organized work station.

3. Cleaning & Sanitation:

• Maintain cleanliness and organization in the kitchen, dining area, and restrooms.
• Clean and sanitize workstations, kitchen equipment, and dining areas regularly.
• Adhere to all health and safety regulations, including food safety standards and cleanliness protocols.
• Ensure that the restaurant is welcoming and well-maintained at all times.

4. Teamwork & Support:

• Work collaboratively with team members to ensure efficient operations and customer satisfaction.
• Support team members during busy periods by assisting with tasks such as food prep, serving, or cleaning.
• Help train and assist new team members, showing them how to complete tasks according to company standards.
• Communicate effectively with colleagues and supervisors to ensure smooth operations.

5. Inventory & Stock Management:

• Assist in the replenishment of food and beverage supplies during the shift.
• Ensure that products are stocked properly and stored in compliance with food safety regulations.
• Help with the organization of inventory and reporting of stock levels to the manager.

6. Health & Safety Compliance:

• Ensure that the restaurant complies with all food safety and health regulations.
• Follow proper sanitation and safety procedures to minimize risk in the workplace.
• Monitor the cleanliness of the kitchen and dining areas and immediately address any issues.

7. Additional Responsibilities:

• Assist with opening and closing duties as needed, including restocking and cleaning.
• Participate in promotional activities and company events.
• Perform other duties as assigned by the restaurant manager, assistant manager, or shift lead.

Qualifications:

• Experience:
• Previous experience in a customer service or food service environment is preferred but not required.
• No prior experience is necessary as training will be provided.
• Skills:
• Strong customer service skills with a friendly and positive attitude.
• Ability to work in a fast-paced, team-oriented environment.
• Good communication and interpersonal skills.
• Ability to handle cash and operate the register.
• Basic food handling and safety knowledge (training provided).
• Education:
• High school diploma or equivalent preferred but not required.
• Must be at least 16 years old (age requirement may vary depending on location).
• Physical Requirements:
• Ability to stand for long periods of time and move around the restaurant.
• Ability to lift up to 25 pounds and perform tasks requiring physical stamina.
• Ability to work in a hot kitchen environment and use kitchen equipment safely.