Job Description

Key Responsibilities:

1. Customer Service:

• Greet customers in a friendly and welcoming manner when they enter the restaurant.
• Take customer orders accurately and efficiently, offering assistance in making menu choices when needed.
• Ensure that all food orders are served promptly and correctly, meeting Sbarro's quality standards.
• Address customer concerns and complaints in a calm, professional manner, ensuring they leave satisfied with their experience.
• Maintain a positive and helpful attitude at all times, providing excellent customer service during each interaction.

2. Food Preparation:

• Prepare and assemble food items according to Sbarro’s recipes and food safety standards.
• Cook pizzas, pasta, salads, and other menu items while ensuring food is presented according to company guidelines.
• Assist in maintaining food safety standards, ensuring food is stored properly and that kitchen equipment is used safely and efficiently.
• Help with restocking food items and ingredients, keeping the kitchen and dining areas fully stocked and organized.

3. Cleanliness & Maintenance:

• Keep the restaurant clean and organized, including dining areas, kitchen, and restrooms.
• Follow cleaning procedures to ensure that all areas meet Sbarro’s cleanliness standards.
• Clean workstations, dishes, and utensils as needed, maintaining a tidy and hygienic environment.
• Assist in removing trash and ensuring that the restaurant is ready for customers at all times.

4. Team Collaboration:

• Work effectively as part of the restaurant team, ensuring that all tasks are completed in a timely and efficient manner.
• Support fellow team members when needed, especially during busy periods, ensuring smooth service and customer satisfaction.
• Communicate effectively with other team members to ensure orders are completed accurately and in a timely manner.

5. Cash Handling & Register Operations (if applicable):

• Operate the cash register and process customer transactions accurately.
• Handle cash, credit card, and other forms of payment following company procedures.
• Ensure that registers are balanced at the end of your shift and that all transactions are processed correctly.

Skills & Qualifications:

• Education: High school diploma or equivalent (preferred but not required).
• Experience: Previous experience in a customer service or food service role is a plus, but not required.
• Customer Service: Friendly, positive, and professional demeanor when interacting with customers.
• Teamwork: Ability to work well in a team environment, collaborating with others to achieve restaurant goals.
• Communication: Strong verbal communication skills for interacting with customers and colleagues.
• Attention to Detail: Ability to follow instructions and maintain high standards of quality in food preparation and customer service.
• Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays.

Physical Demands:

• Ability to stand and walk for extended periods during shifts.
• Ability to lift and carry items up to 50 pounds.
• Ability to work in a fast-paced environment and manage multiple tasks at once.
• Ability to work in varying kitchen temperatures, including hot ovens and prep areas.