Stakeholder Management: Engage with internal stakeholders such as Marketing, Commercial, Business Finance, and O2C teams to ensure alignment on collections, disputes, and billing issues. Represent the Revenue Assurance team in regular stakeholder meetings to discuss concerns, progress updates, and resolution plans.
Performance Monitoring: Monitor adherence to agreed SLAs and KPIs with internal business teams and ensure timely escalations where deviations occur. Ensure consistent delivery against metrics such as collection timelines, provisioning accuracy, and receivable ageing.
Audit & Risk Management: Ensure all audit requirements are met and queries related to revenue assurance are addressed effectively and within deadlines. Oversee tracking of customer-related exposures, including BG/SD shortfalls, overdue receivables, and potential risk accounts. Initiate preventive actions and mitigation strategies in coordination with relevant departments.
Compliance Management: Ensure adherence to internal revenue assurance policies, contract terms, and company procedures in all receivable-related activities. Review and improve compliance controls around revenue recognition, TDS, and interest disputes.
Documentation & Reporting: Review team outputs such as ageing reports, collection trackers, and reconciliation files to ensure accuracy and consistency. Oversee preparation of MIS dashboards, process health reports, and executive summaries for leadership.
Customer Concern Resolution: Intervene in escalated customer issues related to billing disputes, delayed payments, or reconciliation mismatches. Facilitate discussions between the team and stakeholders to resolve matters with customer satisfaction in focus.
Performance & Capability Building: Monitor team performance, identify training needs, and foster knowledge-sharing for improving individual and team productivity. Conduct regular reviews and provide mentoring to ensure a culture of ownership and accountability.
Team Development: Build a high-performing team. Set clear KPIs, track progress, and implement strategies for continuous improvement. Promote a respectful and safe workplace, lead collaborative and productive teams, and mentor for growth and success. Tracks and reports on key performance indicators (KPIs) for digital business success.
Digital mindset: Champions a digital mindset within the organization to drive innovation and competitiveness. Keep up with digital and AI advancements to enhance business and maintain competitiveness.
Educational Qualification:
Inter CA, MBA (finance) or M.com
Work Experience:
5-6 years of experience in relevant field
Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class transport and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its transport logistics and energy utility portfolio businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Adani owes its success and leadership position to its core philosophy of ‘Nation Building’ driven by ‘Growth with Goodness’ - a guiding principle for sustainable growth. Adani is committed to increase its ESG footprint by realigning its businesses with emphasis on climate protection and increasing community outreach through its CSR programme based on the principles of sustainability, diversity and shared values.
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