The Team Member Relations Partner is a specialized role within the People Department responsible for managing employee relations matters, conducting workplace investigations, and providing expert guidance on complex employee concerns. This role ensures issues are addressed promptly, fairly, and in alignment with organizational policies and employment laws.
The Team Member Relations Partner partners closely with Strategic People Partners (SPPs), Support Partners, and Centers of Excellence (COEs) to drive consistent, compliant, and equitable outcomes, while identifying and mitigating organizational risk and supporting continuous improvement in employee relations practices.
Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.
Essential Functions
-Lead timely, thorough, and impartial investigations into workplace concerns (e.g., misconduct, harassment, discrimination, policy violations)-Determine findings, document outcomes, and recommend appropriate actions-Maintain strict confidentiality, neutrality, and integrity throughout the process-Partner with Strategic People Partners (SPPs) and leaders, providing timely updates and guidance-Partner with SPPs to manage complex employee relations matters, serving as the ER subject matter expert-Coach leaders on performance management, workplace conflict, team dynamics, and sensitive employee situations-Guide corrective action to ensure consistency, fairness, and alignment with People Department standards-Review and recommend disciplinary actions, up to and including separation-Ensure consistent and equitable application of policies across the organization-Interpret policies and employment laws; ensure compliance with federal, state, and local regulations-Identify and mitigate organizational risk-Track and analyze ER data, including investigations and disciplinary trends-Identify systemic issues and partner with SPPs on proactive solutions and to ensure consistent processes and documentation-Support development of tools, training, and standardized ER practices-Contribute to cross-functional People initiatives and promote a seamless employee experience
REQUIRED EDUCATION: Bachelor's Degree (higher degree accepted) in Human Resources, Business Administration, or related field OR 8 years related experience in lieu of degree
MINIMUM EXPERIENCE:
-5 years of experience in employee relations, workplace investigations, or related People functions
-Demonstrated experience conducting complex investigations and managing sensitive employee issues
-Strong knowledge of employment laws and regulations
-Excellent judgment, critical thinking, and problemsolving skills
-Ability to manage highly sensitive and confidential information
PREFERRED EXPERIENCE:
-Experience in healthcare, public sector, or similarly regulated environments
-Experience working within a Strategic People Partner (HRBP) model
CommUnityCare Health Centers is a not-for-profit 501(c) (3) corporation providing primary care health services to the medically underserved. For over 30 years, we served as the Community Health Centers, operating as a department of the City of Austin. In March 2009, we became CommUnityCare, operating independently from the City. CommUnityCare is proud of its past history of service to the community and looks forward to continuing to provide great care. Our vision as CommUnityCare is to increase access to care and to expand our range of services.
CommUnityCare operates 25+ health center locations in Travis County and central Texas. We offer comprehensive primary care services for the entire family including: family medicine, internal medicine, pediatrics, women's health services, behavioral health services, nutrition education, pregnancy and parenting centering programs, specialty services such as cardiology, dermatology, pulmonology and dental care.
