Job Description

Exit Management Operations

• Process all employee separation cases, including resignation, retirement, termination, absconding and death, with timely LWD, approval and status updates in HR systems such as SAP, Oracle or relevant platforms.
• Coordinate with HRBPs, reporting managers, Payroll, Finance, IT and other stakeholders to ensure smooth exit processing and case closure within agreed timelines.
• Maintain accurate separation data, reports, MIS dashboards and trackers for resignations, retirements, attrition, transfers and exits, ensuring audit readiness and data integrity.

NDC (No Dues Clearance) Management

• Initiate, monitor and follow up on NDC workflows to ensure timely clearance completion, SLA adherence and resolution of discrepancies before exit closure.

Full & Final Settlement Support

• Support Payroll and Finance with accurate exit, statutory and policy inputs for timely Full & Final settlement processing and employee query resolution.
• Prepare F&F statements as per policy and group guidelines, ensuring compliance and completeness of documentation.

Employee & Stakeholder Support

• Address employee and stakeholder queries through ServiceNow or designated platforms, providing timely communication on exit formalities, documentation and process updates.
• Ensure a positive and responsive employee experience during offboarding.

Compliance & Governance

• Ensure adherence to company policies, labour laws, statutory requirements, confidentiality norms, and internal/external audit documentation requirements.

Process Improvement

• Identify process gaps, recommend automation or efficiency improvements, and support UAT or implementation of HR system/process enhancements to improve service delivery.

Qualification

• Graduate in HR, Business Administration, Commerce or related discipline; MBA/PGDM in HR preferred.

Experience

• 2 to 5 years of experience in HR Operations, GCC Setup, Employee Lifecycle Management or Exit Management.
• Exposure to Oracle (Or kind of HR Application), SAP HR, ServiceNow or similar HRMS/ticketing platforms preferred.
• Strong understanding of exit formalities, NDC, F&F settlement, employee data management, compliance, HR documentation, MIS/reporting, MS Excel and stakeholder coordination.
• Good communication, follow-up discipline, problem-solving ability, confidentiality and service orientation.