Job Description

Create your best future and join Westpac as a Team Member - Payment Services Operations

What’s the role?

As a Team Member in Westpac Institutional Bank Operations, you’ll help deliver a great experience for our institutional clients by supporting their day-to-day enquiries, requests and transactions. You’ll communicate with customers by phone and email, taking ownership of queries and working through them to an appropriate resolution.

You’ll work closely with teams across Westpac, including operations, risk, fraud, phone and branch teams, sharing information and helping resolve customer enquiries. You’ll also build your knowledge of banking processes and systems, support your colleagues and contribute to a collaborative team environment.

This is a fast-paced, high-volume operational role where you’ll manage a broad range of client enquiries, transactions and operational activities. You’ll need strong attention to detail, sound judgement and a focus on accuracy, particularly when working within risk and regulatory requirements. Strong organisation and time management skills will be important, along with the ability to build positive relationships and communicate confidently with stakeholders across the business. The team works to important daily deadlines, so you’ll need to manage competing priorities and ensure time-sensitive work is completed within required timeframes. From time to time, additional flexibility, including overtime, may be required to meet critical customer, operational and regulatory commitments.

This is a permanent opportunity based in Parramatta. For your first three months, you’ll work full-time from the office while completing your training and learning alongside a dedicated buddy. Once you’ve completed this initial training period, you’ll move to a hybrid working arrangement with two days per week in the office.

What do I need?

You’ll be someone who enjoys helping customers, can manage competing priorities and communicates confidently with a range of people. You’ll bring:

• Strong written and verbal communication skills, with the ability to engage effectively with customers and stakeholders and build positive working relationships.
• Good organisational and time management skills, with the ability to manage multiple priorities while maintaining strong attention to detail.
• An understanding of banking or finance, together with an awareness of privacy, risk and compliance requirements.
• Practical skills using Microsoft Office applications, including Word, Excel and Outlook.
• A proactive and positive approach to problem-solving, customer service and working collaboratively as part of a team.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help you grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.