Job Description

Create the future with Affin! ​​You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

JOB PURPOSE

To provide end-to-end support, administration and continuous improvement for both OSCAR and the new Credit Origination System (COS). The role supports business operations, system enhancements, project implementation, user support, testing, vendor management, process optimization and migration activities while ensuring system stability, regulatory compliance and operational excellence.

JOB RESPONSIBILITIES

OSCAR SSU

· Support and maintain OSCAR and related credit management applications.

· Handle user enquiries, incident management, troubleshooting and issue resolution.

· Manage user access, system parameters and operational support activities.

· Prepare system announcements, outage communications and user advisories.

· Support audits, compliance reviews and operational risk management.

Project & Enhancement Management

· Participate in requirement study, gap analysis, solution walkthrough and document reviews.

· Review FSD, IDD, process documents and project deliverables.

· Coordinate change requests, enhancements and vendor deliverables.

· Monitor project timelines, risks, issues and mitigation plans.

Testing & Implementation

· Perform SIT, UAT and regression testing activities.

· Coordinate defect tracking, validation and business sign-off.

· Support deployment, release management and post implementation stabilization.

Business Analysis & Stakeholder Engagement

· Document business requirements and process flows.

· Provide recommendations to improve processes and reduce operational inefficiencies.

· Act as liaison between stakeholders, other Business Units, Credit Department, Bank IT and vendors.

· Conduct workshops, solution walkthroughs and stakeholder discussions.

New COS Transformation & Migration

· Support implementation, configuration and rollout of the new COS.

· Participate in process re-engineering, workflow automation and digital transformation initiatives.

· Support data migration, reconciliation and coexistence of OSCAR and COS during transition.

· Assist in operational readiness and eventual OSCAR decommissioning activities.

Training & Knowledge Management

· Conduct train-the-trainer and end-user training sessions.

· Develop SOPs, FAQs, user guides and training materials.

· Provide coaching and guidance to team members and business users.

Governance, Reporting & Vendor Management

· Prepare management updates, project status reports and governance materials.

· Manage vendor engagements, service delivery and escalation of issues.

· Maintain documentation, audit trails and compliance records.

Key Performance Indicators

· System availability and stability for OSCAR and new COS

· Timely incident and service request resolution

· Successful UAT and implementation delivery

· On-time completion of enhancements and projects

· User satisfaction and adoption

· Audit and regulatory compliance

· Successful migration and transition outcomes

JOB REQUIREMENTS

• Bachelor's degree in IT, Computer Science, Banking, Finance, Business Administration or related field.
• Minimum 3-5 years' experience in banking systems support, business analysis, project implementation or credit-related systems.
• Knowledge of credit origination processes, UAT, application support, stakeholder management, vendor management and process improvement.
• Strong analytical, communication, problem-solving and collaboration skills.