Job Description

Credit Card Product - MIS Team Manager

Department: Credit Card-Marketing HO

Experience Level: 4 to 7 years overall (2–3 years in credit card domain is preferred)

Grade : M4-M5

Key Responsibilities

1. Data Management & Reporting:

· Develop and maintain robust MIS (Management Information System) for credit card products.

· Generate and automate regular reports and dashboards using DEX, SAS, SQL, Power BI, and Excel.

· Perform detailed credit card portfolio analysis, transaction trends, and product performance to provide actionable insights.

· Ensure timely delivery of accurate analysis reports to stakeholders and senior management.

2. Business Insights & Analytics:

· Conduct deep-dive analysis on credit card portfolios to identify growth opportunities and risks.

· Monitor key performance indicators (KPIs) such as spend patterns, customer retention, delinquency rates etc.

· Support product teams in pricing strategies, credit risk evaluations, and campaign performance.

3. Data Integrity & Quality:

· Ensure data accuracy and consistency across all reporting systems and databases.

· Collaborate with IT and data engineering teams to resolve data discrepancies and system issues.

4. Stakeholder Collaboration and Team management:

· Work closely with product managers, risk teams, and marketing teams to support data-driven decision-making.

· Present insights and findings in a clear, concise manner to technical and non-technical audiences.

· Lead a team of 3-5 people.

5. Process Improvement:

· Identify and implement opportunities for process automation and efficiency improvements.

· Stay updated on best practices and emerging tools in data analytics and reporting.

Qualifications & Skills:

Technical Expertise:

Proficiency in DEX, SAS, SQL, Power BI, and advanced Excel (including pivot tables, macros, and complex formulas) is a must.

Strong understanding of data visualization principles and dashboard creation.

Industry Knowledge:

2–3 years of hands-on experience in the credit card domain, with exposure to product performance and portfolio analysis.

Familiarity with credit card lifecycle processes, customer segmentation, and regulatory compliance.

Analytical & Problem-Solving Skills:

Exceptional ability to interpret complex data and present actionable insights.

High attention to detail and accuracy in data analysis.

Soft Skills:

Excellent communication and presentation skills.

Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.

Preferred Qualifications:

Experience with advanced analytics tools or programming languages (e.g., Python, R).

Certification in data analytics tools like DEX, SAS, Power BI, or SQL is a plus.