Develop a strong understanding of the Bank’s products and services.
Provide accurate information and updates on new products and services to customers.
Attend to and facilitate customer calls, ensuring timely and effective issue resolution.
Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.
Process customer requests accurately and ensure proper communication and follow-up with the relevant departments.
Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
Preferably with experience in customer service, telemarketing, call centers, or other roles involving frequent customer interaction.
Willing to work on rotational shifts.
Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya.
Pleasant personality with excellent verbal and written communication skills.
Strong telephone etiquette and customer-handling skills.
Able to work independently with minimal supervision.
Strong problem-solving and oral communication abilities.
High level of customer service orientation.
Computer literate and able to navigate multiple systems as required.
Ability to manage stress effectively in a fast-paced environment.
A strong team player with good interpersonal skills.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
