Job Description

The Team Member is responsible for delivering excellent customer service, preparing food, and maintaining the cleanliness and organization of the restaurant. Team Members play a crucial role in ensuring customers have an enjoyable dining experience and that the restaurant operates efficiently.

Key Responsibilities:

1. Customer Service:

• Greet and interact with customers in a friendly, professional, and courteous manner.
• Take customer orders accurately, providing recommendations when needed.
• Ensure that all customer orders are prepared correctly and delivered in a timely manner.
• Address customer concerns or complaints professionally and ensure they are resolved quickly.

• Prepare food items according to Hardee's menu specifications and quality standards.
• Ensure food is properly cooked, portioned, and served.
• Assist in maintaining a clean and organized kitchen or food prep area.
• Follow safety and sanitation procedures to ensure food quality and safety.

• Operate the cash register, process payments, and make change as needed.
• Accurately handle customer transactions, ensuring cash and credit card transactions are processed without errors.
• Assist in balancing the cash drawer during shift changes and at the end of shifts.

• Maintain cleanliness in all areas of the restaurant, including dining areas, kitchen, restrooms, and parking lot.
• Regularly clean tables, chairs, floors, and other surfaces to ensure a neat and inviting environment.
• Stock supplies as needed in the kitchen, dining area, or other parts of the restaurant.

• Work collaboratively with fellow team members to ensure the restaurant runs smoothly.
• Communicate effectively with coworkers and management to address customer needs or operational issues.
• Assist with other duties as directed by the management team.

• Follow all safety and health guidelines, including proper food handling, sanitation, and workplace safety practices.
• Ensure compliance with local, state, and federal regulations, as well as company policies.

• Perform opening and closing duties, including setting up and breaking down stations, ensuring the restaurant is ready for the next shift, and securing the restaurant at the end of the day.
• Help with special promotions, marketing events, and community outreach as needed.

Qualifications:

• Experience: No previous restaurant experience is required, though it’s a plus.
• Skills:
• Excellent customer service skills with the ability to interact with people in a positive and professional manner.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong communication skills, both verbal and written.
• Ability to follow instructions and work as part of a team.
• Physical Requirements:
• Ability to stand and move for extended periods of time.
• Ability to lift up to 25 pounds.
• Ability to work in a noisy, fast-paced environment.