To deliver excellent customer service by efficiently managing customer inquiries and ensuring a high standard of service quality. This role involves identifying customer needs through inbound interactions, while actively promoting the Bank’s products and services through effective cross-selling and up-selling initiatives to enhance overall customer satisfaction
Develop and maintain a strong understanding of the Bank’s products and services.
Provide accurate, timely information and updates on products and services to customers.
Handle inbound customer calls professionally, ensuring prompt and effective resolution of inquiries and issues.
Manage and resolve complaints from difficult or dissatisfied customers with professionalism, including escalation to relevant departments when necessary.
Process customer requests accurately and ensure proper coordination, communication, and follow-up with internal stakeholders.
Maintain service quality standards and ensure a positive customer experience in all interactions.
Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
Preferably with prior experience in customer service, telemarketing, call centres, or roles involving frequent customer interaction.
Willing to work on rotational shifts.
Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya.
Pleasant personality with strong verbal and written communication skills.
Excellent telephone etiquette and customer handling skills.
Ability to work independently with minimal supervision.
Strong problem-solving and interpersonal communication skills.
High level of customer service orientation and professionalism.
Computer literate with the ability to navigate multiple systems efficiently.
Ability to perform effectively in a fast-paced and high-pressure environment.
A strong team player with good interpersonal skills.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
