Job Description

Key Responsibilities:

1. Staff Supervision & Development:

• Assist in the hiring, training, and onboarding of new employees.
• Supervise and manage staff to ensure they provide excellent customer service and meet company standards.
• Assign tasks and ensure that employees are following proper procedures.
• Provide coaching and feedback to staff to improve performance.
• Handle scheduling to ensure proper shift coverage and maintain labor cost control.
• Help foster a positive work environment and promote team collaboration.

2. Customer Service:

• Ensure that all customers are greeted and served in a friendly, timely, and efficient manner.
• Handle customer complaints or concerns professionally and strive for resolution to maintain customer satisfaction.
• Maintain a high level of guest satisfaction by ensuring food quality, cleanliness, and service standards are consistently met.

3. Operational Management:

• Assist in overseeing daily restaurant operations to ensure efficiency and consistency.
• Monitor food preparation and quality to ensure it meets Del Taco’s standards.
• Ensure all areas of the restaurant, including the dining area and kitchen, are clean, organized, and safe.
• Assist in inventory management, ordering supplies, and ensuring that stock levels are adequate.
• Ensure that all equipment is in working order and report any issues for maintenance.

4. Financial and Cost Control:

• Assist in managing the restaurant's budget, including labor costs, food costs, and supplies.
• Help implement cost-control procedures to minimize waste and increase profitability.
• Assist in monitoring and managing daily cash handling, ensuring accuracy and adherence to company policies.
• Track sales and adjust strategies to meet financial goals.

5. Health & Safety Compliance:

• Ensure compliance with health, safety, and sanitation regulations.
• Ensure that all team members follow food safety standards and proper handling techniques.
• Assist in maintaining cleanliness and organization in the kitchen, dining areas, and restrooms.
• Assist in training staff on safety protocols and emergency procedures.

6. Administrative Support:

• Assist with employee performance evaluations and provide constructive feedback.
• Complete necessary paperwork, such as daily logs, inventory counts, and scheduling.
• Help with opening and closing duties, ensuring the restaurant is ready for operation or properly secured at the end of the day.

Qualifications:

• Experience:
• 1-2 years of experience in a restaurant or food service industry, preferably in a supervisory or assistant manager role.
• Experience in managing a team and handling customer service issues.
• Skills:
• Strong leadership and team-building skills.
• Excellent communication skills, both verbal and written.
• Ability to multitask and work in a fast-paced environment.
• Strong organizational and time management skills.
• Knowledge of food safety standards and health regulations.
• Education:
• High school diploma or equivalent required; a degree in business or hospitality management is a plus.
• Physical Requirements:
• Ability to stand, walk, bend, and lift up to 50 pounds.
• Ability to work in a fast-paced environment, including the ability to manage high-pressure situations.

Compensation:

• Competitive salary based on experience.
• Opportunities for bonuses based on performance.
• Employee benefits (health insurance, paid time off, etc.) depending on location and eligibility.
• Employee discounts on food.
• Opportunities for career growth within the company.

The Assistant Manager plays an essential role in helping to lead the team, ensuring the restaurant runs smoothly, and contributing to achieving business goals. This role offers excellent opportunities for growth and development within Del Taco’s leadership team.