Job Description

He angitūtanga: The opportunity

You will be joining our team at Howick and Pakuranga Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.

Working as a Customer Support Representative, right from the first smile you will be responsible for ensuring an effective and professional frontline service to our diverse customer base, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same!

It is a 11-hour permanent part-time role working:

Monday (3:30 pm to 6:30 pm)
Wednesday (3:30 pm to 6:30 pm)
Saturday (12:30 pm to 6 pm)

Our centre operates 7 days a week from 7.30am - 6.30pm, flexibility will be key for the successful applicant as more shifts may become available.

He kōrero mōu: About you

You will have proven administration and communication skills, as well as the ability to use your initiative to resolve problems and satisfy your customers' needs.

You’re outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role.

Ngā āhuatanga kei a mātou: What we offer

We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Fitness Instructor or Recreation Assistant opportunity is there!

As a Team member, you can also pick up extra shifts if you are hired into a part-time position, both in the centre you were first hired to work in, or others.

You’ll have access to a range of fantastic Auckland Council benefits, including the option of a Zoo pass and a range of partnership discounts. And as a Leisure Centre employee, you will enjoy free use of the facilities.

We are committed in promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background. Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express their selves at work. We welcome all applications, help us get 'More Aucklanders more active, more often'!"

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

You can find the position description here; Official role title is Team Member

Band C

Applications close: 19th May 2026

Starting rate: Living Wage $28.95/h Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check. 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.