Job Description

Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit burst out for Business and Consumer accounts.

• Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
• Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
• Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
• Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.

Minimum Qualifications

• Minimum 1 year of meaningful experience in Contact Center Domain.
• Strong proficiency in verbal and written communication skills
• Should possess analytical, decision making and problem-solving skills

Preferred Qualifications

• Grad/Under Grad with minimum 1 year experience in contact center domain
• Prior experience in credit, collections is preferred

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.