Job Description

About Beds & Bars

Beds & Bars is a leader in tourist accommodation and entertainment across Europe, operating backpacker hostels, bars, and traditional British pubs in 12 cities and 8 countries. We aim to deliver experiences that are safe, secure, fun, and great value for money. At Beds & Bars, people are our greatest asset. Our motto, "Live Your Life," reflects our commitment to caring for our employees, customers, and guests. If you’re a positive, open-minded, and personable individual, you may be a perfect fit for our team.

As a Café/Bar Team Member, you’ll be at the heart of creating unforgettable experiences for our guests. Your main responsibilities will include preparing and serving a range of beverages, including hot drinks. Barista experience is desirable, but a love for good coffee is essential. You will also be responsible for simple café food preparation and service, with experience in cocktail making being beneficial. Ensuring the café/bar area is well maintained and delivering exceptional customer service will be key parts of your role.

You’ll collaborate with other bar team members across our multi-faceted business to provide seamless service, and work closely with the kitchen to ensure our food offering is to standard and well stocked to meet demand.

This is a dynamic and fast-paced role, requiring strong multitasking skills, a calm approach under pressure, and a team-oriented mindset. You’ll work in a lively, energetic environment with plenty of interaction with a diverse range of customers. Flexibility is essential, with early morning, afternoon, and early evening availability required. The role operates across seven-day trading, including weekends and public holidays.

Key Responsibilities

Drink Preparation & Service: Barista coffee making and general beverage service, alongside mixing and serving alcoholic and non-alcoholic drinks according to recipes and guest preferences.

Food Preparation & Service: Basic food preparation and service, ensuring food safety regulations are adhered to and company recipes and specifications are followed. Deliver both counter and table service to a high standard.

Customer Service: Greet guests warmly, take orders, and ensure a memorable experience by addressing any questions or concerns.

Cleanliness & Organisation: Keep the café/bar area clean and orderly, including the washing area, and sanitise surfaces in line with health and safety standards.

Inventory Management: Monitor and restock café/bar supplies, including beverages and food items.

Cash Handling: Process payments accurately, including cash, card, and mobile transactions, and balance the register after shifts.

Compliance: Adhere to health and safety regulations, including ID checks for legal drinking age and responsible alcohol service.

Collaboration: Work closely with the kitchen and wider service teams to ensure smooth operations and high levels of guest satisfaction.

Event Support: Assist with the setup and service of special events and private functions.

Food Service Delivery: Ensure accurate and timely preparation and delivery of orders, maintaining high standards of service throughout.

What We’re Looking For

• Skills:
  • Multitasking: Ability to manage multiple responsibilities during busy periods.
  • Time Management: Serve customers efficiently without compromising quality.
  • Problem-Solving: Handle guest concerns professionally and swiftly.
  • Teamwork: Collaborate effectively with colleagues to maintain smooth operations.
  • Communication: Fluent in English; additional languages are a plus.
  • Attention to Detail: Ensure precision in orders, drink & food preparation, and payment processing.
  • Adaptability: Display a positive, professional attitude and openness to change.

Physical Requirements

• Ability to stand and walk for extended periods.
• Lift and carry heavy items like beer crates.
• Maintain a professional and well-groomed appearance throughout shifts.
• Work in varying environmental conditions, including heat and confined spaces.

Legal Requirements

• Eligibility to work legally in the country of employment.
• Up-to-date documentation required by local or national governing bodies.
• A personal bank account in your name.

Training & Development

By joining Beds & Bars, you’ll be part of our award-winning Footsteps Program, a career development pathway designed to help you achieve your professional goals.

• Structured Training: Progress through five steps, starting at entry-level, with clear pathways to roles such as General Manager.
• Learning Opportunities: On-the-job training, e-learning, workbooks, and workshops tailored to support your growth.
• Online Workshops: Participate in programs such as Complaint Management, designed to enhance your professional skills.
• Compliance & Additional Training Support: Access additional training through platforms like Mapal powered by Flow, covering topics like mental wellness, sustainability, and hospitality skills.
  
  With Beds & Bars, your development opportunities are endless, allowing you to live your life while building a fulfilling career.

Why Join Us?

• Work in a vibrant, dynamic environment with a supportive team.
• Gain access to industry-leading training and development programs.
• Be part of a company that values fun, inclusivity, and personal growth.

Other Perks & Benefits

• 50% off food and drink in all of our bars.
• 50% off St Christopher's Inns accommodation in Europe and partner properties worldwide.
• Industry-recognized training with certificates upon completion.
• Regular incentives and trips away.
• Employee of the Month, Quarter, and Year awards with cash rewards.
• Free mental health support, counseling, and care.
• Access to our award-winning company development scheme.

Ready to Live Your Life?

If you’re passionate about creating memorable guest experiences and want to grow your career in a dynamic and supportive environment, we’d love to hear from you.

Apply now to join the Beds & Bars family!

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.