Job Description

As a Team Member in Branch Facilities, you will be an integral part of Kotak Mahindra Bank's Support Services team. Your primary focus will be on managing and maintaining the physical infrastructure of our branches, ensuring a safe, comfortable, and functional environment for both customers and employees. This role is key to our bank's success, as it directly impacts the overall customer experience and the efficiency of our branch operations.

• Oversee daily maintenance and cleanliness of branch facilities, including common areas, offices, and customer-facing spaces.
• Coordinate with external vendors for repairs, renovations, and maintenance services, ensuring timely and cost-effective solutions.
• Manage and track maintenance requests, ensuring prompt resolution and maintaining accurate records.
• Implement and enforce safety and security protocols within the branch, including emergency response plans.
• Conduct regular inspections to identify and address potential hazards or issues, ensuring compliance with health and safety regulations.
• Collaborate with the IT team to ensure optimal network connectivity and infrastructure support for branch operations.
• Assist in the setup and preparation of new branches, including furniture arrangement, equipment installation, and overall space optimization.
• Maintain an inventory of office supplies and equipment, ensuring adequate stock and timely reordering.
• Liaise with local authorities and utility providers to address any issues related to water, electricity, or other essential services.
• Provide support and guidance to branch staff on facility-related matters, fostering a culture of responsibility and ownership.

• A high school diploma or equivalent is required, with a preference for candidates with a bachelor's degree in facility management, business administration, or a related field.
• Minimum 2 years of experience in facility management, preferably in a banking or financial services environment.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with a customer-centric approach and the ability to build positive relationships.
• Proficiency in using facility management software and basic computer applications.
• Knowledge of health and safety regulations, and experience in implementing safety protocols.
• Ability to work independently and make sound decisions, while also collaborating effectively with cross-functional teams.
• Flexibility to adapt to changing priorities and a willingness to take on additional responsibilities as needed.
• Valid driver's license and the ability to travel locally for site visits and inspections.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.