The Team Member plays a key role in creating an exceptional guest experience by delivering friendly, knowledgeable, and efficient service throughout the theater. This position supports all areas of theater operations, including guest service, concessions, auditorium and facility cleanliness, and food preparation. Team Members anticipate guest needs, promote products and services that enhance the movie-going experience, and help maintain a clean, welcoming, and enjoyable environment for every guest.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet and educate guests about concession items, movies, rating systems, and theater directions so guests feel welcomed and well informed about the products.
- Provide outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
- Identify and recommend additional concession and seating options to enhance the overall movie entertainment experience for our guests.
- Promote our rewards program to every guest to enhance their Emagine experience.
- Accurately process and disburse cash and credit card transactions to ensure a quick and efficient payment processing experience.
- Monitor theater environment and enforce Emagine’s Code of Conduct so guests enjoy a relaxing, safe and enjoyable entertainment experience.
- Monitor and maintain food and beverage quality to ensure guests are served quality products that enhance their Emagine experience.
- Utilize and maintain kitchen equipment such as pizza ovens and fryers while following proper safety measures.
- Monitor and maintain restrooms, lobby, and theatres to ensure a comfortable and clean experience for all patrons.
- Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Skills
Basic computer skills
Performance Measurements
- Consistently delivers friendly, knowledgeable, and efficient service that creates an exceptional guest experience.
- Performs assigned duties accurately, safely, and in accordance with established policies, procedures, and quality standards.
- Maintains accurate cash handling and point-of-sale transactions with minimal discrepancies.
- Demonstrates teamwork by communicating effectively, supporting coworkers, and contributing to a positive work environment.
- Maintains clean, organized, and guest-ready facilities, including concessions, auditoriums, restrooms, and lobby areas.
- Actively promotes Emagine products, rewards programs, and current promotions to enhance the guest experience and support theater performance goals.
- Demonstrates reliability through punctuality, professionalism, and consistent adherence to attendance, appearance, and safety expectations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Guest Focus – Delivers friendly, courteous, and knowledgeable service to every guest. Anticipates guest needs, resolves concerns professionally, and promotes products and services that enhance the Emagine experience.
Teamwork – Works collaboratively with team members and leaders, communicates respectfully, supports others during busy periods, and contributes to a positive, inclusive work environment.
Accountability – Follows company policies, safety standards, and operating procedures. Completes assigned responsibilities accurately, maintains cash handling and food safety standards, and takes ownership of work.
Adaptability – Adjusts quickly to changing priorities, varying guest volumes, and operational needs. Remains positive and effective in a fast-paced environment.
Initiative – Demonstrates a strong work ethic by staying productive, identifying opportunities to help, taking on additional responsibilities when appropriate, and seeking opportunities to learn and grow.
Professionalism – Demonstrates reliability through consistent attendance, punctuality, and preparedness for work. Follows dress code standards, represents the Emagine brand positively, and conducts themselves with integrity and respect toward guests and fellow team members.
