Team Member
ROLE SUMMARY
Key Responsibilities (what TMs do) Step Change Thinker Needs little guidance in solving problems
Know How Builder Trains on their core position using the Learning Zone
People Grower Role models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within their restaurant Demonstrates take the hill
teamwork with fellow team members by helping others when they need it Believes in all people by treating others fairly and with respect Recognizes others
for a job well done Demonstrates positive energy at all times
Team Member (CONTINUED) Key Responsibilities (continued) Action Driver Role models customer mania and has a passion for winning by following standards:
CHAMPS, CFF (Cleanliness, Friendliness, Food) and executing BLAST (Believe, Listen, Apologize , Satisfy, Thank) Greets each customer with a smile Creates a
winning experience for every customer Goes for breakthrough results by suggestive selling Knows restaurant and shift goals and works to achieve them every
day Follows food & safety procedures and reports any issues to the Manager on Duty and/or RGM
Intentionality to Lead Focuses on achieving excellence in current role as a foundation for bigger responsibilities
Other Requirements: Arrive at work on time Flexible scheduling Follows procedures regarding operation of restaurant equipment (including fryers, ovens,
etc.) Able to lift up to 25 lbs and carry up to 30 feet Able to push/pull up to 90 lbs up to 30 feet Able to stand and walk for a majority of work shift
Follows KFC cash handling safety and security procedures Adheres to KFC and City/State/United States safety requirements Knowledge of and compliance with
KFC’s Human Resources policies and processes
We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 28,000 restaurants in 150 countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair.
At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world.
We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home.
No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come.
In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill.
All you have to do is bring it.
Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.
