Job Description

Required Language
French, English

Employment Type
Full time

Contract Type
Permanent

Do you have strong people skills, enjoy coaching others, and thrive in building high-performing teams?
Are you fluent in French and confident in your English?
Do you want to work from our brand new office on a new project in Bucharest, where you can develop and grow?
If you’re ready to take the next step in your career, you might be our next Team Manager!

Your profile:

• Language criteria: Advanced proficiency in French and advanced English skills
• Completed higher education (college degree or equivalent) is required
• Willingness to work fully onsite from our Bucharest office in Sector 6, CAMPUS 6.3

Your future role:

Responsibilities

• Build team spirit, participation, and recognition among individuals by providing regular feedback on performance
• Deliver and encourage two-way communications within the team, including the effective delivery of team briefs, huddles, and 1-2-1s
• Conduct regular quality assessments with each team member, 1-2-1s, annual performance reviews, setting objectives and development plans
• Manage and resolve conflict
• Identify and develop individuals
• Based on tasks reviewed, provide feedback and coach Advisors to improve performance to meet and exceed agreed standards
• Participate in the recruitment process to ensure candidates have the correct language level and skills for the role
• Provide quality service to our customers within established quality guidelines
• Exercise empowerment when accommodating a customer within guidelines
• Standardize procedures to improve efficiency

Communication

• Promote a positive image of the organization in all communications
• Create and maintain effective working relationships with colleagues and Client representatives
• Communicate effectively with key stakeholders across the account
• Speak to team members and customers with empathy and understanding
• Advocate cultural sensitivity – adapt discourse to suit customer

Support by Management

• Daily briefings
• Monthly one-to-one (F&D) sessions, alongside quality & performance reviews
• Regular coaching sessions

Account specifics:

This is a multi-channel support role, with a strong focus on:

• Email & back-office activities
• Social media interactions
• Some voice support

Benefits:

• Competitive salary
• Monthly performance bonus
• 30 RON meal tickets
• Cost of a monthly subscription for public transportation (2 urban/metropolitan lines)
• Relocation package of 500 EUR gross/month for the first 6 months (for candidates who need to relocate)

At Foundever®

At Foundever®, we make things simple.

Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed.

We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience.

Let’s create best moments together.