Job Description

At Sutherland, we are redefining how businesses perform in the digital age. Powered by Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, we partner with some of the world’s most iconic brands to deliver measurable business results.

With over 200 patented inventions, Sutherland leads digital transformation through a seamless as-a-service model—optimizing operations, reinventing customer experiences, and unlocking new possibilities by combining human expertise with intelligent technology

Sutherland — Unlocking digital performance. Delivering measurable results.

Managers in this role get to:

• Lead with Impact: Drive daily sales operations by setting clear goals, tracking team performance, and achieving outstanding results.
• Coach and Develop: Empower team members through training, mentoring, and skill development to help them excel and grow.
• Monitor Performance: Utilize key metrics to ensure the team is meeting objectives, address challenges, and promote accountability.
• Shape Sales Strategy: Design and implement innovative sales strategies aligned with our company’s vision and goals.
• Inspire Excellence: Foster a motivating, high-energy environment where top performers are recognized, and morale stays high.
• Focus on Customers: Ensure that our customers receive exceptional service and that escalated issues are handled promptly and effectively.
• Drive Results: Provide actionable insights and regular performance reports to upper management, highlighting areas for improvement and success.

Qualifications

Our most successful candidates will have:

• A Bachelor’s degree in business or a related field (an MBA is a plus).
• 3-5+ years of proven success in a similar role within a relevant industry.
• 2+ years of team management experience, with a focus on driving performance, goal-setting, and accountability.
• A talent for mentoring and developing teams, providing constructive feedback, and fostering continuous improvement.
• Excellent communication skills, with a focus on listening, clarity, and collaboration.
• Proficiency in using data-driven insights, CRM tools, and problem-solving to make informed decisions.
• Experience in strategic planning, aligning team efforts with broader business objectives for long-term success.
• A track record of handling challenges with resilience and adaptability
• A strong commitment to customer satisfaction and relationship-building.
• Sales Background is highly recommended.
• Background with Website and Marketing

Additional Information

Internal Qualifications:

• Must have FY25 PDP score of Exceeds Expectations (4) or Outstanding (5)
• Tenure of at least 18 months
• no Active DA
• willing to work onsite in Shaw, Mandaluyong