Job Description

Job Title: Team Manager - London Market Insurance

Location: Remote, UK based

Type: Permanent, Full - time (37.5 hrs per week)

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.

Individual will reside in the UK and have Right to Work in the UK.

Job Overview

We are looking for an experienced operational leader with strong knowledge and practical experience of the London Market. Candidates should be able to demonstrate hands-on experience of leading operational teams, managing service delivery and driving performance. The successful candidate will bring this experience to the role from the outset, supported by a focused induction into Velonetic’s specific systems, processes and ways of working.

The Team Manager is responsible for achieving operational and service delivery targets through the effective leadership and management of their team. The role requires strong people leadership, interpersonal, operational management and customer relationship skills. Excellent organisation and prioritisation skills are essential, together with the ability to adapt to changing demands and priorities.

All work processed must meet agreed service levels in respect of quality and turnaround times.

Training will be provided on Velonetic-specific systems, processes and procedures required to perform the role.

What you will be doing

• Liaise with customers and brokers to resolve claims-related queries and issues
• Lead and support multiple claims teams operating within agreed handling authorities
• Support and coach team members in resolving operational and customer issues
• Prepare volume forecasts using historical data and current operational conditions
• Produce balanced capacity plans to support the delivery of business objectives and effective utilisation of resources
• Allocate work and resources to optimise daily operational outcomes
• Monitor in-day performance against agreed work plans
• Maintain accurate records of time spent on diverted activity and how staff time is distributed
• Take corrective action to re-plan and reprioritise resources at critical points
• Work collaboratively with colleagues to resolve capacity issues and achieve service delivery objectives
• Manage absence consistently and in accordance with the Absence Policy

We're looking for people who have

• Demonstrable experience of operational leadership, including managing teams, service delivery, workload, capacity and performance
• Proven practical experience and strong knowledge of the London Market insurance and/or reinsurance environment
• Strong numeracy, verbal and literacy skills
• Computer literate with working knowledge of Outlook and MS Office
• Ability to work to a high level of accuracy with strong attention to detail
• Strong organisational, personal and time management skills
• Ability to work independently and as part of a team
• Excellent Customer Service skills
• Ability to demonstrate strong negotiating and influencing skills
• Positive attitude and natural curiosity to identify improvements
• Proven ability to deliver customer satisfaction

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

Here at Velonetic we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.

You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

DXC Recruitment Team will be engaging with all candidate applications on behalf of Velonetic. DXC will be managing the recruitment throughout the onboarding process.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.