Burberry

Team Manager - London Heathrow Airport T3

Burberry  •  Hounslow, GB (Onsite)  •  41 minutes ago
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Job Description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Team Manager to join our team at Heathrow Terminal 3 This is an exciting opportunity for an experienced retail leader who understands the unique pace and complexity of an international airport environment. Leading a small team on the shop floor, you will inspire exceptional service, drive commercial performance and build lasting client relationships with a global luxury customer base. As a Burberry ambassador, you will play a key role in creating an elevated customer experience while fostering a culture of accountability, engagement and operational excellence.

RESPONSIBILITIES

  • Lead, coach and motivate a small team to deliver exceptional customer experiences and achieve commercial objectives.
  • Drive individual and store performance across all product categories through effective goal setting, feedback and performance management.
  • Deliver the Burberry Experience consistently, ensuring every customer interaction reflects the values and standards of the brand.
  • Build and nurture strong relationships with local and international clients, creating opportunities for long-term loyalty and repeat business.
  • Ensure smooth daily operations within a fast-paced airport retail environment, balancing customer service, compliance and operational priorities.
  • Act as a role model on the shop floor, providing visible leadership, supporting team development and encouraging a culture of continuous improvement.

PERSONAL PROFILE

  • Strong understanding of the airport retail environment and the ability to adapt to its unique operational demands.
  • Proven experience in luxury clientelling and developing long-term customer relationships.
  • Previous leadership experience within luxury retail, premium retail or a customer-focused environment.
  • Confidence in motivating, coaching and developing high-performing teams.
  • Strong communication and interpersonal skills with the ability to build credibility across diverse customer and colleague groups.
  • Results-focused with strong organisational skills and the ability to manage competing priorities effectively.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Burberry

About Burberry

Born from innovation, Burberry is a global luxury brand with a rich British heritage. 

Founded in 1856, our brand is underpinned by our founder’s passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today. 

Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.

As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.

To discover more about our brand values, visit Burberryplc.com 

Industry
Fashion & Apparel
Company Size
5,001-10,000 employees
Headquarters
London, GB
Year Founded
1856
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