Team Manager – Liaison & Diversion Team
Location: North and Central London
Working Hours: 37 (full-time)
Contract Type: Permanent
Salary: £32,220 - £43,590
Make a real difference in your community
Are you passionate about helping others live safer, healthier and more independent lives?
Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.
We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.
About the Role
We're looking for an experienced Team Leader to join our Liaison and Diversion Service, leading a team of Community Link Workers who support vulnerable adults, children and young people in contact with the criminal justice system.
You'll provide day-to-day leadership, ensuring people with mental ill health, learning disabilities, autism or substance misuse needs receive timely, person-centred support and are connected to the services they need. Working closely with NHS, criminal justice and community partners, you'll help deliver positive outcomes for individuals at some of the most critical points in their lives.
Please note:
What You’ll Do
Lead, supervise and support a team of Community Link Workers to deliver a high-quality service.
Monitor caseloads, performance and service standards to ensure contractual targets are achieved.
Build strong partnerships with NHS, police, social care and criminal justice agencies.
Provide guidance on safeguarding, risk management and complex case decisions.
Coach and develop team members through regular supervision and performance management.
Contribute to service development and promote continuous improvement across the team.
To Succeed in This Role, You’ll Need:
We're looking for someone who has:
A degree or equivalent professional qualification and experience within mental health or community services.
Previous experience managing or supervising a team within a fast-paced environment.
Strong knowledge of safeguarding, risk management and supporting people with complex needs.
Excellent communication and partnership-working skills, with the ability to build positive relationships across services.
The confidence to make informed decisions, lead by example and inspire a high-performing team.
If you're passionate about leading people, improving services and making a real difference to vulnerable individuals, we'd love to hear from you.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
To view the full job description and person specification for this role, please click here.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date:
2026-07-14
Richmond Fellowship has merged with Humankind to form a new charity, @Waythrough.
