Job Description

Team Manager

Join M&S as a Team Manager in Fashion, Home & Beauty, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service

• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver

• Clear ownership of standards, safety, availability and operational excellence

• Strong commercial results driven by insight, pace and great leadership

• A culture where people feel valued, developed and excited to grow with M&S

What we’re looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment

• Strong commercial awareness with the confidence to use data and insight to drive results

• The ability to coach, develop and performance-manage with clarity and empathy

• Confidence having constructive, sometimes difficult conversations

• A resilient, adaptable mindset with the energy to lead through change

• Digital confidence and a willingness to embrace new ways of working

• A natural role model for great service, inclusion and M&S behavior's

• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.

Are you ready for it? Take Your Marks and apply today.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.