Job Description

Workster is partnering with a global customer service leader to recruit a Team Manager with Czech and English skills.
In this role, you will lead and manage a team, ensuring top-tier performance and service quality to guarantee customer satisfaction. If you are passionate about leadership, data-driven strategies, and customer service excellence, this is a great opportunity to grow in a dynamic and international environment.

Your Role

• Establish and maintain communication with clients and/or team members, understand their needs, and resolve issues to meet expectations.
• Create and implement strategies based on data analysis and observations that impact team performance and the bottom line.
• Identify the training needs for the team, equipping them with essential skills and knowledge.
• Gain a thorough understanding of the systems and operational procedures used within the program.
• Regularly collaborate with stakeholders on changes, promotions, and updates.
• Ensure all team members, partners, and third-party providers comply with process standards and requirements.

Your Qualifications

• Fluent in Czech (C1/C2) and English (B2).
• Bachelor’s degree or equivalent qualification.
• 1–2 years of experience in a similar team management or leadership role.
• Strong analytical skills, with the ability to interpret data, identify trends, and implement improvements.
• Demonstrated leadership capabilities, with a focus on team development and issue resolution.
• Excellent time-management skills, with the ability to balance multiple schedules and initiatives.
• Strong verbal and written communication skills, able to convey information clearly and professionally.
• Excellent working knowledge of MS Office applications.