We are looking for an experienced and passionate Team Manager to join our Contact Centre leadership team. This is a key role responsible for leading, developing, and inspiring a team of Contact Centre Agents to deliver outstanding customer outcomes, achieve performance targets, and drive continuous improvement.
Working a full-time, fully flexible shift pattern, you will play a key role in ensuring operational performance, colleague engagement, and customer experience are maintained across our Contact Centre.
As a Team Manager, you will take ownership of your team’s performance, capability, and success. You will combine strong people leadership with commercial awareness, using data and insight to make informed decisions, improve operational performance, and create a culture where colleagues can thrive.
Key Responsibilities
What we’re looking for
You’ll be a confident and experienced people leader who can inspire others, make decisions, and deliver results in a fast-paced contact centre environment.
You will have:
Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK.
With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products for sectors such as: young drivers, high performance/high value cars, Japanese imports, kit cars, unusual occupations, accident/conviction records, taxis and driving schools - to name but a few.
Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers’ advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions.
We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.
