Job Description

Business Performance and Management

• Designing training curriculum, conducting recruitment activities, and organizing events such as departmental engagements, conferences and workshops
• Identifying training needs for different roles in department, work closely with GHR Learning & Development for internal and external training arrangement, identifying talent for leadership development programmes and strategizing training and development planning and managing training budget.
• Responsible for end-to-end recruitment process, work closely with GHR on the hiring process within department, supervising the recruitment team.
• Plan, implement and coordinating staff training programs that contribute to employee engagement and organizational objectives.
• Collaborate with internal and external stakeholders including vendors for continuous improvement of staff training programs, recruitment activity, and department event management.
• Facilitate and monitor on department expense and budgeting to ensure resources are allocated effectively and overall department expenditures are within budgetary constraints.
• To ensure scheduled report and/or any adhoc request are delivered on time.
• Ensure all TAT and KPIs are met.
• To response incoming email within 24 hours
• Support and coordinate all departmental activities & provide assistance on staff welfare
• To assist and support on any ad-hoc projects or task assigned by Managers / Head of Department.

People Management

• Liaise with Head of Department, Unit Managers, Senior Management and Stakeholders to strategize, coordinate and facilitate recruitment, training, and department / division engagement activities management

• Managing in-house training for internal staff knowledge development.

Regulatory Compliance

• Ensure satisfactory rating on all audit reviews.
• Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.

Highlight suspicious and new account behavior to Team Manager to mitigate fraud