Job Description

• Step into a visible, enterprise-level role where your decisions shape team culture, operational standards, and customer outcomes across two major brands.
• Work alongside senior leaders and cross-functional partners to drive innovation, streamline processes, and set the direction for retail operations in a dynamic, growth-focused environment.
• Take ownership of a critical function where your leadership is recognised, your achievements are celebrated, and your contribution directly shapes the success of our teams and the experience of our customers.

Do Work That Matters

Retail operations at CBA support the end-to-end loan process for both CBA and Bankwest brands, covering home loans, personal loans, credit cards, credit variations, and overdrafts. Our teams manage everything from initial credit decisioning through to settlement and funding, with a strong focus on operational efficiency, customer experience, and regulatory compliance.

See Yourself in Our Team
Step into a pivotal leadership role within our Progress Payments team, supporting both CBA and Bankwest brands. You’ll drive alignment and collaboration across Sydney and WA, shaping a positive, accountable culture and ensuring operational excellence throughout the end-to-end loan process.

Your Impact

• Inspire and empower your team to deliver outstanding service, ensuring every customer receives timely, accurate, and empathetic support throughout their lending journey.
• Drive operational excellence and champion process improvements and compliance that directly enhance the customer experience.
• Collaborate with senior stakeholders to ensure every interaction and decision supports our commitment to quality and customer satisfaction.
• Work closely with Products, Valuations Services, Coaches, and other managers to streamline processes and deliver clear, consistent communication to brokers and lenders, making it easier for customers to access the support they need.
• Partner with your counterparts to set shared standards and decisions, ensuring customers benefit from a unified and seamless experience.
• Encourage new ideas and open conversations, creating an environment where your team feels supported to go the extra mile for customers, even when challenges arise.

We’re Interested in Hearing from People Who Have

• Proven experience leading teams in a complex, fast-paced environment.
• Strong communication and stakeholder management skills, with the ability to build relationships across locations and functions.
• A culture-building mindset, driving alignment and consistency across teams.
• Ability to adapt, solve problems, and deliver results under pressure.
• Experience in CHL/loan documents is advantageous.

If you’re ready to lead, inspire, and make a visible impact, apply today!

Advertising End Date: 04/06/2026