Arbella is looking for an exceptional Claim Team Manager for our Auto Property team. This candidate will successfully lead and develop a team of Auto Appraisers in the appraisal and timely disposition of auto property claims.
Responsibilities
Select, train and develop an effective high performing team.
Provide direction, coaching, set expectations and manage the performance of the team.
Conduct performance appraisals; recommend salary adjustment, and promotions.
Ensure exceptional customer service and high quality work from direct reports.
Successfully lead operation and team and make change in process, procedures and structure to optimize resources and achieve business goals.
Analyze claims and management information; provide guidance to employees regarding investigations and appraisals.
Collaborate with managers, examiners, insureds, claimants, vendors and attorneys as needed to facilitate the appraisal process.
Requirements
Bachelor's degree preferred and 5 - 7 years of auto appraising experience
Experience in a supervisory role is strongly preferred
Proficient in Microsoft applications
Exceptional communication, customer service and relationship building skills required.
MA Appraisal license and driver’s license in good standing
Travel is required.
Voted a Boston Business Journal Best Place to Work since 2009!
Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. Our vision is to be the best property and casualty company in the Northeast. Period. We are proud to be consistently recognized as one of the Best Places to Work by the Boston Business Journal. We think you’ll find Arbella to be a different kind of insurance company – one that does good for our employees, our customers, our independent agents, and our communities. Our people are caring, collaborative, passionate, and involved, and we work hard to support their total well-being.
Arbella is a good place to be. Come explore what it can be for you.
Arbella. Here. For Good.
