Job Description

• Help protect over 5 million Australians, making a real difference in their lives during their most challenging times.
• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle

Why Join us?

Whatever your ambitions, take your career further than you ever imagined. If you’ve never considered insurance before, think again! With diverse, meaningful projects and a global network of opportunities, we offer so much more.

We invest in our people and partnerships. Our learning experiences are vast, including exclusive industry accreditation, and we're building capability for the future, both for TAL and the broader industry. When challenges arise (and they will), our supportive team will be there to help you grow.

This role plays a meaningful part in how TAL delivers on its promise to be there for customers when it matters most. By leading a claims team, you help ensure people experience care, fairness and clarity at some of life’s most challenging moments. The role supports TAL’s broader purpose of protecting what matters by balancing empathetic customer outcomes with strong governance and trust. It’s an opportunity to make a genuine impact—shaping experiences that build confidence in life insurance and help customers move forward with certainty.

In this role you will:

• Lead a life claims portfolio to deliver fair, timely outcomes that balance customer care, recovery and cost effectiveness
• Resolve complex customer escalations to protect trust and continuously improve the claims experience
• Champion sound claims decision‑making through expert oversight of complex and high‑risk cases
• Embed a strong risk and compliance mindset across all claims and customer interactions
• Build a capable, engaged team through clear leadership, coaching and performance focus
• Drive continuous improvement in claims quality, efficiency and customer outcomes

Qualifications

• Relevant claims experience in insurance or financial services, gained through people leadership or senior claims roles
• Good understanding of insurance claims, ideally within life insurance, and how policies are applied fairly and accurately
• Operational leadership capability, with experience managing workloads, performance and service delivery
• Confidence working in a regulated environment, including awareness of the Life Insurance Code of Practice
• Strong communication skills, with the ability to engage customers, teams and stakeholders clearly and respectfully
• Commitment to learning and professional growth, supported by relevant qualifications or a willingness to build technical expertise over time

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately