Job Description

Job Location: University Place WA - University Place, WA 98466
Salary Range: $20.00 - $41.59 Hourly

Core Values
PROVIDE our customers with the best combination of service, rates, and fees. PROMOTE sustainable careers for our employees so that they can be enriched personally and professionally. GIVE BACK to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.
The Team Loan Coordinator role assists in the management and coordination of loans which have been fully negotiated/originated by the licensed Loan Officer or Loan Officer Associate. This position is responsible for reviewing files for adherence to underwriting standards and to ensure completeness of the file upon submission to underwriting.  This position contacts borrowers to collect necessary documentation and acts as a liaison between origination and processing.  This position reports directly to a Loan Officer and completes the below duties for the loans in the Loan Officer’s pipeline and the pipeline of others that report directly to the Loan Officer.
Team Loan Coordinators are non-licensed employees. Team Loan Coordinators are prohibited by law (i.e., S.A.F.E. Act) from (1) taking a residential mortgage application and/or (2) offering or negotiating terms of a residential mortgage loan. Additionally, they are prohibited from starting a file in the LOS, pricing/locking in NYLX, adjusting terms on the GFE, or discussing (even in general) the terms of a loan including but not limited to the APR, loan type, rate, payment, etc. with customers, vendors, or referral partners.
Evolving as a Team Loan Coordinator by having…
- High School Diploma or GED is required.
- Two (2) years of recent work experience as a loan officer, underwriter, or processor within the mortgage industry is preferred.
- Previous experience in a field requiring customer service is preferred.
Exciting Opportunities to Grow by…
- Confirms appointments with the borrowers. Confirms that borrower will bring supporting documents requested by the Loan Officer for meeting to collect borrower signatures and review supporting documentation.
- Organizes and tracks key dates of all active loans. Manages pipeline; Updates LOS as to the progress/status of the loan and notifies origination team of problems or concerns in a timely manner.
- Receives application from Loan Officer/Loan Officer Associate and review for completeness accuracy via the DIRFT process, providing feedback to the origination team where appropriate.
- Meets with borrowers to sign disclosures after file has been fully negotiated by the licensed originator. Collects documentation, disclosures, conditions and required paperwork; collect appropriate fees (may not discuss pricing or products).
- Review documentation to ensure all documentation is supplied and correct. Provides borrower with checklist of additional documentation required with a due date on when the documents are to be returned.
- Responsible for calculation and accuracy of income for qualification.
- Meets with origination team to assist with outstanding questions on loan programs, qualification, income calculations, etc.
- Ensures all data entry in LOS is accurate in accordance with rules and regulations.
- Resolves file problems, bottlenecks, and qualifying issues throughout production process.
- Answers borrower’s inquiries relating to loan application status to ensure quality customer service.
- Perform other duties as assigned.
Show us your growth with…
- Knowledge of applicable federal, state, and local laws, rules, and regulations regarding all types of mortgage loans.
- Ability to maintain high level of confidentiality regarding private, trade secret and/or proprietary information.
- Knowledge and understanding of computer software programs such as Microsoft Word, Excel, and Outlook as well as mortgage loan origination software.
- Effective oral and written communication skills.
- Excellent follow-up/follow through skills.
- Strong attention to detail skills.
- Ability to work in a fast-paced work environment and maintain quality and composure under pressure.
- Ability to work independently and as part of a team.
Benefits Offered...
NOVA benefits to full-time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program
NOVA® is an equal opportunity employer, substance-free workplace, and complies with the Americans with Disability Act regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.