Job Description

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

The Lead, Onboarding and Maintenance is predominantly responsible to help new domestic vendors during the onboarding process across multiples channels along with Item help support such as inventory availability, Product status management, PO issues, cost/retail support. Additionally, they provide support for events related to onboarding vendors. On a daily basis, the team handles tasks such as setting up new items and managing their life cycle, including activities like managing discontinued items, reviewing and correcting data, changing item types, and maintaining accurate information about items on lowes.com

Lead is primarily responsible for oversees the day-to-day execution of the end-to-end vendor & item lifecycle, providing timely, useable and compliant information in order to enable omni- channel selling and seamless customer experiences. Onboarding and training new team members. Ability to understand and determine where and when deliverables are in jeopardy or when data management strategies are not optimally supporting the enterprise strategy, when and who to escalate the risk to, and develop and recommend mitigation tactics

This role focuses on team leadership, process adherence, and stakeholder coordination to enable seamless onboarding and product setup experiences along with enrichment. The Team Lead is responsible for managing team performance, identifying risks to deliverables, escalating concerns appropriately, and ensuring business goals are met through disciplined data handling and communication. Emphasizes people management, process integrity, and direct support to cross-functional teams in resolving escalations and coaching analysts. The lead must understand their customers and business goals while effectively collaborating across functional business and solutions teams to manage processes to achieve all business requirements.

Roles & Responsibilities

• Manage vendor and Product life cycle end to end along with the Item Enrichment

• People management - Team of 5 or more

• Manage Vendor and Merchant relationship to deliver teams goals

• Publish performance dashboards and ensure SLA compliance across deliverables

• Responsible for work allocation and report accuracy percentage. Work towards achieving individual goals

• Responsible for synchronizing and coordinating with internal and external business team to fully onboard and maintain products at Lowe’s.

• Responsible for thought leadership regarding minimum viable product attribution from core to enrichment to optimize product information that enables consumer confidence in making a buying decision.

• Manages communication between Suppliers and Merchants as it pertains to product information and item lifecycle

• Researches industry best practices regarding item data management and Cycle time improvisation and provides recommendations to leadership.

• Responsible for proactively monitoring and communicating item onboarding volume and providing metrics and risk mitigation on item health and progress.

• Own documentation consistency, version control, and tracker governance.

• Responsible for the Item cycle time improvisation and reduction

• Collaborate with Product and tech team on the existing challenges resolution and enhancements

• Identify process bottlenecks and escalate risks with mitigation plans.

• Liaise with business teams and offshore partners to coordinate workstreams.

• Supports in the execution of efforts to put new processes in place to enhance Lowe’s ability to maintain the library of items.

• Responsible for understanding the merchandising process and causes/reasons for item status changes as well as other actions taken against items related to pricing/markdowns, promotions, inventory availability, and fulfillment.

• Foster collaboration, morale, and engagement through regular check-ins and support.

• Oversee audit readiness and quality benchmarks.

• Establish, maintain, and communicate metrics that provides clear visibility to leadership.

Years of Experience

• 7+ years of combined experience in Online/Digital/Site Merchandising teams

• 5+ Retail industry experience mandatory

• 3+ People management

Education Qualification

• Graduate (in any discipline)

Primary Skills

• Must have a good understanding of eCommerce in retail segment across multiple channels(Online, Mobile, Call Center, etc.),

• Strong Digital Acumen – should demonstrate understanding of ecommerce user functionalities with the ability to view site experience from an end user perspective

• Understanding of Site Metrics

• Excellent verbal, written and technical communication skills enabling presentation of concepts and ideas

• People and stakeholder management

• Highly proficient with MS Office Suite (Word, Excel, PowerPoint, and Outlook)

• Strong organizational and time-management capabilities

• A positive attitude and extreme attention to detail.

Secondary Skills

• Digital Analytics

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.