Marriott International

Team Leader - VIP Service 主任

Marriott International  •  Taiwan, TW (Onsite)  •  3 hours ago
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Job Description

Purpose of Role

Responsible for assisting the Manager in ensuring the highest standards of service are provided in accordance with B&F operating procedures, in order to meet and exceed guest satisfaction.

Responsibly Description

  • Manage and create menus according to guest needs and dietary requirements.
  • Liaise with Venue Managers, Chefs and Hostess in relation to necessary follow-up on reservations and special menus.
  • Maintain communication with all departments to ensure VIP customer service needs are met.
  • Join the service team when VIPs or board members dine at venues. Make sure appropriate discounts are applied accordingly.
  • Assist with service at venues and engage guests in conversation about dining experiences at the hotel.
  • Follow all company policies and procedures.
  • Manage and create menus according to guest needs and dietary requirements.
  • Liaise with Venue Managers, Chefs and Hostess in relation to necessary follow-up on reservations and special menus.
  • Maintain communication with all departments to ensure VIP customer service needs are met.
  • Join the service team when VIPs or board members dine at venues. Make sure appropriate discounts are applied accordingly.
  • Assist with service at venues and engage guests in conversation about dining experiences at the hotel.
  • Follow all company policies and procedures.
  • Assist with service at venues during special events and W Happenings.
  • Maintain good relationship with board members and VIPs.
  • Build good communication with administrative assistants.
  • Meet special guests (Marriott Bonvoy members, etc..), establish good relationship and ensure guests enjoy their stay at W.
  • Conduct trainings for Hostesses on welcome experience.
  • Train all Talents to ensure they recognize VIP and board members.
  • Act with a degree of independence as liaison between internal and external clients.
  • Accomplish a set of administrative duties, such as attend meetings, maintain activity log book and other specific duties related to the role.
  • Handle customer requests and complaints when appropriate, in order to WOW them while ensure the delivery of a W lifestyle experience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International

About Marriott International

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.

Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Bethesda, MD
Year Founded
Unknown
Website
marriott.com
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