Job Description

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here
At Downer, we invest in our people and provide opportunities to grow and develop your career in a supportive and inclusive environment. In return for your skills and commitment, you'll enjoy:

• A hands-on leadership role with a balance of people leadership and technical work
• Ongoing training, development and career progression opportunities
• A supportive team culture focused on collaboration and success
• Access to employee benefits and wellbeing programmes
• Discounts through Downer's employee benefits platform
• The opportunity to work for a leading infrastructure services business committed to Zero Harm and operational excellence

Te kōwhiringa | The Opportunity
We have an exciting opportunity for a Team Leader to join our Telco Operations team. This is a hands-on leadership role where you'll spend approximately 50% of your time leading, coaching, and supporting a team of Field Technicians, while the remaining 50% is dedicated to field-based technical work delivering customer and operational outcomes.

You'll play a key role in driving team performance, ensuring quality service delivery, meeting customer commitments, and championing Downer's Zero Harm culture. You will lead by example, taking ownership of complex and customer-critical work while building a highly engaged, capable, and productive team.

Nga pūkenga matua | Important Skills
To be successful in this role, you'll bring:

• Experience leading or supervising technical field teams within telecommunications, utilities, infrastructure, or a similar service-based environment.
• Strong technical capability in field operations, installations, maintenance, fault response, and service delivery.
• Proven ability to coach, motivate, and develop high-performing teams.
• Strong planning, organisational, and people leadership skills.
• A customer-focused approach with a commitment to delivering excellent outcomes.
• Sound commercial awareness and the ability to balance operational performance with customer expectations.
• Excellent written and verbal communication skills.
• A strong commitment to Health, Safety, Environment and Quality standards.

Ideally, you will also have:

• NZQA Level 4 qualification or equivalent industry experience.
• Supervisory or Leadership qualification/certificate.
• Formal Health and Safety training.
• Strong computer literacy and experience using work management systems.
  

Ko wai mātou | Our Organisation

At Downer, we plan, create and sustain the infrastructure that supports our communities. Our people are the heart of our business, and we are committed to creating a safe, diverse, and inclusive workplace where everyone can thrive.

Our values of Integrity, Excellence, Collaboration and Courage underpin everything we do.

Me pēhea ki te tono | How to Apply
If you're a people-focused leader who enjoys being hands-on in the field while developing high-performing teams, we'd love to hear from you.

Apply now and join Downer as we continue to deliver critical telecommunications services across New Zealand.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents and cultures. As an inclusive employer, we welcome applications from everyone.