MyOperator

Team Leader - Tech Support

MyOperator  •  Remote  •  2 months ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description


This is a remote position.


Job Description


A Technical Support TL will be responsible for managing Tech Support Team, should be able identify gaps in the resolution of issues if any delay happens by the team in research, diagnose, troubleshoot, and resolve customer issues. You will be responsible for Team trainings, monthly reports submission for understanding overall team performance. You will be handling product issues, Testing Product Issues and following standard procedures to escalate unresolved issues to appropriate internal departments.

Key Responsibility Area

  • Working on JIRA Reports to understand the type of Issues handled by the team.

  • Working on Performance Analysis of a Team and providing monthly reports to HR.

  • Providing Team Training and handling escalations of Team.

  • Handling Roaster and preparing uninterrupted support Roaster including weekends.

  • Should be able to handle API Calls with clients and provide solutioning.

  • Performs regular JIRA Audit Tasks to check the delays on the tickets.

  • Coordinate with various teams if there are dependencies to ensure faster resolution.

  • Should be able to contribute to Team development by taking new initiatives.


Requirements


  • B.Tech (IT) with proven Experience of 5-6 years in Technical Support.

  • Must have at least 2 years experience working as TL and handling a team.

  • Experience in working with JIRA.

  • Experience in implementing REST APIs.

  • Good in Excel Reports.

  • Basic understanding of SQL queries.

  • Experience in Integration of Software's through APIs.


Benefits


100% Remote Working
MyOperator

About MyOperator

MyOperator is a Business AI Operator, a category-defining platform that unifies WhatsApp, calls, and AI-powered chat & voice bots to deliver end-to-end customer communication automation.

As businesses move towards a messaging-first, always-on world, MyOperator enables teams to deliver 24/7, instant, and personalised service without tool fragmentation or engineering dependencies.

What we offer:

✅ Verified WhatsApp Business API and WhatsApp Marketing platform with automation and campaign tools

✅ Call management and contact center software with IVR, toll-free numbers, routing, tracking, and analytics

✅ Campaign management suite for Click-to-WhatsApp ads, IVR campaigns, voice blasts, and broadcasts

✅ GenAI chatbots & voicebots for multilingual, 24x7 automation

✅ Enterprise mobility solutions with virtual numbers & app-based dialer

Trusted by:

Amazon, Apollo Hospitals, Domino’s, Razorpay, TCS, PwC, EY, Tata 1mg — and 12,000+ businesses across industries for over 14 years.

Recognised for:

✅ Ease of use (Capterra)

✅ Customer experience excellence (UBS India BPO Conclave)

✅ High ratings on Google, G2, and Capterra

Contact us:

📞 +91 92129 92129

📧 hello@myoperator.com

🌐 www.myoperator.com

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Noida, IN
Year Founded
2013
Website
myoperator.com
Social Media