Job Description

What we offer:

• Full time maximum term contract working Monday – Friday.
• Attractive remuneration package (base + superannuation).
• Ongoing training and development programs.
• Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc. Discounted onsite staff parking.
• Collaborative, innovative and engaging culture.

About our client:
Specsavers Optical Group Ltd is a British multinational optical retail chain, which operates in the UK, Ireland, Australasia, and the Nordic countries. Specsavers has been on a continual mission to transform eye health since 1984 with a heavy focus on eliminating preventable vision loss and blindness. The locally owned retail stores are run by qualified and experienced optometrists & audiology professionals whose priority is to offer quality eye and hearing care.

About the Role
As a Team Leader you will manage the day-to-day activities and performance of your team of Inbound Customer Service Consultants by supporting, coaching, and driving the overall success of the team. Your responsibilities will include, but not limited to:

• Rostering of staff, scheduling for planned and unplanned leave with managing daily workload and ensuring phone coverage.
• Support, coach and drive the overall success of the team.
• Assisting with workload in high-volume times.
• Lead, train and develop your team to deliver a high level of customer service in a fast-paced environment.
• Quality assurance of procedures, monitoring team phone calls to ensure high level of knowledge, skills and abilities.

About you:

This opportunity is ideal for someone who has been operating as a 2IC or senior team member and is ready to take the next step into a Team Leader role. You bring a passion for supporting others, along with the ability to lead by example and drive team performance.

• Previous team leadership, supervisory, or 2IC experience within a contact centre environment is preferred
• Strong verbal and written communication skills.
• Proven ability to coach and motive your team.
• Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment.
• Strong computer literacy.

Ready for the next step?

Apply today or reach out to rebecca.egan@symbos.com.au for more information.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Symbos

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.