Job Description

Join the Angels Initiative Team today as our Team Leader in the Field!

Every 30 minutes a stroke patient who could have been saved, dies or is permanently disabled, because they were treated in the wrong hospital.

Our mission is simple. To increase the number of patients treated in stroke ready hospitals and to optimise the quality of treatment in all existing stroke centers. We are building a global community of stroke centers and stroke ready hospitals, working every day to improve the quality of treatment for every stroke patient.

This is a unique opportunity to join IQVIA to improve stroke care across the world through a corporate social responsibility project.

We are looking for a Team Leader based in South Africa where you will join an exciting working environment in a dynamic and international atmosphere.

RESPONSIBILITIES:

After a thorough and ongoing training, you will be ready to:

• Manage a team of 6 Angels Consultants (4 in South Africa, alongside 2 consultants in Kenya), while providing oversight of operations in Namibia and Botswana, ensuring the overall efficiency of stroke management in hospitals across these regions.
• Support the team in working with hospitals and healthcare professionals providing continuous training and organizational tools to support the improvement of stroke care.
• Coach the team to be expert therapeutic consultant promoting new diagnostic and treatment guidelines to hospitals
• Work with the Angels Consultant to foster and promote quality monitoring programs to keep consistent hospital performance
• Lead the team in the country plans to extend the reach of project to new hospitals
• Support the Angels Consultants to lead the multidisciplinary stroke teams through continuous improvement
• Use performance management strategy to support the in team to improve therapeutic protocols in the major hospitals
• Support the leadership of the CSMS services working with key colleagues across the wider IQVIA organization.
• Collaborate with internal and external colleagues and departments across the organization to ensure effective delivery of objectives and to deliver yearly operational plans.
• Line management of a team, supporting high performance and investing in individual development of key talent and support the recruitment of new talent to meet ongoing business needs.
• Provide leadership and role modelling through a variety of approaches e.g. coaching to ensure delivery excellence for all projects.
• Manage new project set ups with input from client including appropriate and adequate resourcing, reporting requirements and clear plans to achieve project KPIs.
• Complete project reviews with Director, International Projects and Client Company by providing clear reporting against KPIs and internal financial reviews.
• Ensuring a wide skills base across the team to meet the different needs of customer projects as efficiently as possible.
• Ensure team members are effectively trained in key analytical techniques and are up to date on analytical approaches.
• Identify the requisite data assets and infrastructure needed to deliver the service propositions. Work appropriately with internal and external stakeholders to keep up to date with developments in government/regulatory provisions for both commercial and research purposes.
• Ensure quality of service delivery, in line with country commercial governance and quality arrangements and in line with the relevant regulatory and legal requirements.
• Ensure the team delivers excellent customer service as evidenced by regular customer feedback from both internal and external customers.
• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems

REQUIRED SKILLS:

• 10 years relevant experience within the pharmaceutical industry
• At least 3 years direct line management experience within the pharmaceutical industry
• Experienced in dealing with complex and day to day employment scenarios
• Prior experience in managing delivery of patient support or market access projects
• Ability to work creatively in a fast-paced environment maintaining flexibility and changing priorities to meeting demanding timelines
• Excellent customer service skills
• Financial, analytical and problem-solving skills with the ability to develop and articulate recommendations and solutions based on this analysis.
• Strong organizational, planning, project management and logistics skills.
• Excellent leadership skills
• High motivational with exceptional people management skills
• Fluency in English and ideally Afrikaans
• Proactive, flexibility and problem solving’ skills
• Availability to travel up to 70% of the time
• Valid driving license
• Eligibility to work full time in South Africa

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-CES #LI-VK1

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.