Job Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

1. Knowledge and Ability

• Provide effective support to the team to enable them to provide a range of effective and efficient services.

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.

• Ensure that the team has been trained for all safety provisions.

• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

• Motivate and develop staff to ensure smooth functioning of the department.
• Assist the Asst. Manager Security to submit Annual Security Operations & Capital budgets to the Director of Rooms.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
• Ensure that the team has been trained for all safety provisions.

2. Service

• Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
• Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
• Treat every employee with respect and make them feel valued
• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
• Go extra mile to make sure every guest needs are not just met, but exceeded.
• Assist and support team members and other departments in order to ensure a smooth operation
• Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
• Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
• Never fail the Top 5 Service Excellence

• Look at me
• Smile at me
• Talk to me
• Listen to me
• Thank me

3. Operations

• Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.

• Constant supervision of the team members.

• Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.

• Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.

• Ensure to offer special protection to VIPs and Government Dignitaries

• Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
• Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to.
• Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.

• Ensure to abide by the mission statement of the hotel.

4. Leadership

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by the assigned by the Management

5.Values

• Authenticity
• Humility
• Excellence
• Generosity
• Graciousness
• Stewardship