• Noble Park Location | Hybrid Working
• Permanent Full time Opportunity | Rotating three-week roster
• Competitive salary | Discounts on selected RACV products
Great things start here
Lead from the front in a fast-paced, purpose-driven environment where every decision makes a difference to our members.
Join RACV in a permanent full-time role commencing Monday, 28 September 2026
You'll work a rotating three-week roster across operating hours of 6:00am to 11:30pm, with a requirement to work two weekends per roster cycle. In return, you'll be part of a supportive team delivering critical assistance to our members when they need it most.
About the Opportunity
As RACV continues to transform, the Roadside Assistance Team Manager sits at the intersection of people, digital innovation and AI. The role leads teams to work confidently alongside AI agents, modern case management technologies and automation, while ensuring human empathy, judgement and connection remain at the heart of every member interaction.
Leading through ongoing change, the Roadside Assistance Team Manager fosters a high-performing, psychologically safe and inclusive culture that is agile, resilient and future-ready. Balancing operational excellence with people leadership, the role drives outstanding member outcomes, quality and service excellence, while championing employee wellbeing.
Your key responsibilities will be:
What you’ll need to be successful:
The RACV difference
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Application process
You can learn more about the RACV at racv.com.au/about-racv/our-people/work-at-racv
Submit your CV via the link below.
Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.
How to apply:
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
