Job Description

$60,000 - 72,000 /Yr.
Schedule: Monday - Friday; 8:00 am - 4:30 pm
Location: South Shore

The Team Leader will serve as the senior clinician for relief and high intensity employees. They have overall responsibility for the direct supervision of employees on their team and will oversee the coordination and quality of services for clients on the team. They will develop a cohesive team by hiring and training dynamic clinicians and provide coaching and mentoring to team members. The Relief Team Leader will routinely interface with other Team Leaders, Managers, and the Executive Team to enhance communication, cooperation/collaboration across programs/departments, and to improve the quality and comprehensiveness of services provided. They will oversee assignments of relief employees to different teams based on staffing needs to provide additional support and coverage as needed. They will participate in high risk meetings to facilitate client referrals to High Intensity Recovery Counselors and assist in with the communication between programs and teams. The Relief Team Leader will provide and ensure the team provides client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction utilizing a harm reduction approach.

Responsibilities:

• Complete weekly supervision with employees to provide feedback and follow-up on employee duties and responsibilities.
• Monitor employees’ direct service hours and ensure that direct reports and the team meet their direct service targets.
• Monitor client charts and employees’ time management to ensure all documentation is complete and on time (IM-CANs, notes, etc.)
• Track capacity for individual caseloads within the team to ensure that staff to client ratios are at appropriate numbers.
• Communicate effectively with teams and Program Managers regarding capacity needs on teams and coordinate scheduling of relief employees to reflect need across the organization
• Assist the team with daily schedules to ensure all clients that need to be seen are on the schedule. Assist with seeing clients as needed.
• Run regularly scheduled team meetings and convey information/changes that are coming from management to the team.
• Recognize and act on opportunities to move clients to appropriate levels of care; provide referrals to additional services as indicated.
• Assist with crisis management and participate in decisions around referrals to high intensity caseloads and referrals back to the team.
• Assess team’s morale and continue to work towards keeping employee and team culture positive.
• Model effective communication within the team model for a multi-disciplinary approach to client care. Coordinate care with interdisciplinary employees and family members to ensure continuity of care for clients.
• Model a client-centered, recovery-oriented approach to services that includes the use of evidenced based practices, i.e. trauma informed care, motivational interviewing, and harm reduction techniques.
• Support team members in working to assist clients in learning and improving independent living skills, applying for entitlements, accompanying clients to important appointments in the community and providing support with issues related to housing, substance use, budgeting, medical issues, social support, and medication.
• Assist with onboarding new employees and ongoing training to provide quality services to clients.
• Assess client’s personal, medical, emotional, social, and environmental situation through home, community, and office visits.
• Assist clients in identifying signs and symptoms of de-compensation and need for hospitalization. Work collaboratively with clients to identify coping skills to assist in managing symptoms and stressors experienced.
• Work with the Financial Services Department to finalize client’s rental payments and submit client budgets/BMFs, which includes making adjustments as needed
• Monitor team expenditures of client assistance and client loan funds
• Be familiar with authorization processes for level of care and ensure timely responses to insurance issues that arise.
• Perform other related duties and/or projects as assigned

Qualifications:

• Bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or other related human service field. Master’s degree in similar fields preferred.
• Minimum two years of supervised clinical experience working with people with mental health and/or substance abuse diagnoses
• Valid Illinois driver’s license with daily access to a well-maintained vehicle with $100,000/$300,000 liability insurance
• Ability to adapt and be flexible with changing work environment
• Experience in community-based services preferred

Benefits:

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match