Do you have the resilience, empathy, and dedication to make a real difference in the lives of survivors seeking justice and redress?
The Operations Unit receive and process applications to Scotland’s Redress Scheme, supporting survivors and other applicants up to the point when their application is passed to Redress Scotland for a determination. This work provides challenge and opportunity for those with an interest in contributing to an area where you can make a very real difference to the lives of those who have suffered historical child abuse in Scotland.
Team Leaders within the unit are responsible for providing leadership, support and coaching to a team of case workers who are the first point of contact for survivors to the scheme.The role requires strong leadership and ability to adapt quickly to change, whilst maintaining and delivering a quality service. Team Leaders will provide support to the Unit Head, and Deputy Unit Head of Operations, to deliver a range of strategic objectives.
The work is personally and professionally rewarding but can also be challenging. We recognise working with this subject matter is not for everyone. We are looking for colleagues with strong interpersonal skills, capable of handling sensitive and challenging information and able to build resilience across the team.
There will be bespoke professional support covering resilience and self-care available for all staff in these roles.
Responsibilities
Lead, coach and support a team of operational case workers within the Redress Division, to successfully deliver a professional, trauma informed and supportive service to survivors and their next of kin
Lead and support team members personal development through quality assurance, regular caseload review and monthly conversations, building team resilience and ensuring staff feel supported.
Support the Head and Deputy Head of Operations to embed a survivor centred approach to the culture of the unit with key values of respect, dignity and compassion, whilst also cultivating a culture of continuous improvement.
Work collaboratively with colleagues across the division, wider Scottish Government and key external stakeholders including Redress Scotland and Legal representatives to build strong and effective working relationships and shared objectives.
Contribute to the development and implementation of new ways of working, embracing change and supporting continuous improvement.
Success Profile
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Find out more about Success profiles: candidate guide - gov.scot
Role Criteria
Behaviours:
How to Apply
Apply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.
If invited for further assessment, this will consist of an interview and a presentation.
You should also confirm that you have discussed this opportunity with your line manager and that they would be content to release you if the application is successful.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Assessments are scheduled for the first week of July.
About Us
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules
Working Pattern
These posts are based in Edinburgh (VQ).Please note that these posts will be in line with the current hybrid policy with a requirement for attendance in the office 2 days per week however, this will only be implemented following a period of initial office based training.
These are permanent posts and are available as a full-time role. Staff with alternative working patterns are also invited to apply. We will assess proposed working patterns against the business requirements for this post.
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website
Read our Candidate Guide for further information on our recruitment and application processes.
The devolved government for Scotland is responsible for matters that are devolved from Westminster. Areas of responsibility include the economy, health, education, justice, rural affairs, environment, and transport.
