Job Description

A Career with Hang Seng China

Being rooted from Hong Kong for over 9 decades, Hang Seng's Retail Banking Wealth (RBW) grows with our community and partners across mainland China and Hong Kong , providing world-class solutions to our retail customers in wealth, everyday banking and lending through seamless platforms and services.

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join us and experience the possibilities.

We are currently seeking a high calibre professional to join our team as a Team Leader PSE GZU.

Job Duties:

• Achieve various business expectations and implement customer acquisition target by leading sales team staff to grow mass affluent customer segment.
• Executing sales plan, monitoring the implementation progress and evaluating efficiency and effectiveness to meet pre-set target.
• Co-work with local outlets to providing excellent sales and services to maximize customer satisfaction by ensuring customers’ orders / requirements are executed / met in a professional manner and ensure the whole sales process is compliant.
• Exploring OMA opportunities and organize OMA to ensure achievement of customer acquisition target.
• Coaching team staff to improve and enhance their wealth management knowledge, customer prospecting skills and conduct awareness, etc.
• Provide day to day conduct and culture training and enhancement to the acquisition team to ensure sufficient risk awareness and right behavior of the team.
• Execute Group and entity level strategy in an efficient and compliant manner.
• Responsible for team manpower management, including staff movement, development and recruitment etc.
• Ensure strict compliance with external regulations and internal policies / guidelines issued by 1st LoD, 2nd LoD and 3rd LoD, etc during sales process and daily operations.

Job Requirements:

• University Degree in Business Administration / Finance or related professional qualifications
• Minimum of 10 years' relevant banking experience and people management experience in retail banking services direction.
• Strong customer service orientation, good communication, interpersonal and analytical skills, with the ability to work under pressure.
• Strong self-motivation, outgoing personality and ability to work independently
• Proficiency in English, Cantonese; with good knowledge of PC application software.

You’ll achieve more when you join Hang Seng.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hang Seng Bank (China) Limited