Job Description

Lead people. Improve processes. Deliver outcomes. 

Queensland Rail has an exciting opportunity for a Team Leader - People, Wellbeing & Sustainability Services to play a key role in shaping service delivery, driving continuous improvement and supporting the successful delivery of People, Wellbeing & Sustainability priorities. 

This role leads a high-performing team responsible for providing business support, coordination and service delivery functions across the PW&S Group. Working closely with leaders and stakeholders, you will drive continuous improvement initiatives, coordinate complex and competing priorities, and contribute to the delivery of effective, customer-focused services. 

This is an exciting opportunity for someone who enjoys working across a broad portfolio, building strong relationships and leading a team that enables business success. 

What you'll be doing 

• Lead and develop a collaborative, customer-focused team committed to service excellence. 
• Coordinate and oversee a broad range of business support, service delivery and operational activities. 
• Build and maintain productive relationships with leaders, stakeholders and colleagues across the organisation. 
• Deliver high-quality written communications, reports, submissions, briefing materials and business documentation. 
• Identify opportunities to improve processes, systems and ways of working to enhance efficiency and customer experience. 
• Prioritise competing demands and ensure critical deliverables are effectively managed and achieved. 
• Contribute to the development and implementation of frameworks, processes and initiatives that support organisational objectives. 
• Foster a culture of continuous improvement, accountability and collaboration.  

For further details please view the Position Description

What you'll bring 

We are looking for an individual who demonstrates: 

• Proven leadership capability with experience leading, motivating and developing teams. 
• Exceptional written communication and comprehension skills, with strong attention to detail. 
• A continuous improvement mindset and a demonstrated ability to identify and implement practical solutions. 
• Strong stakeholder engagement, relationship management and influencing skills. 
• The ability to coordinate multiple priorities and deliver outcomes in a complex and fast-paced environment. 
• Well-developed problem-solving skills and sound judgement. 
• A customer-focused approach with a commitment to delivering high-quality outcomes. 

Benefits that Count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Starting salary $135,000 + 12.75% Superannuation
• Enjoy free travel to work and discounted rail travel
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services
• Prioritise your physical, emotional and financial wellbeing with our range of free services
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport
• Eligible employees can receive up to 100% reimbursement for professional membership fees
• Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership

Why join us? 

This role provides the opportunity to lead an experienced team, influence how services are delivered across PW&S and contribute to meaningful organisational outcomes. You'll work with a diverse range of stakeholders, drive improvement initiatives and play a key role in supporting the success of the broader business. 

Please apply to Team Leader People, Wellbeing & Sustainability Services (12103) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 7th October 2026.

The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.

We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

If you do require an adjustment during the recruitment process, please contact Louisa Gilbert via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Louisa Gilbert with your specific enquiry on 1800 115 000 or email qrcareers@qr.com.au. Please do not email your application. We can only accept applications received via our website.