Job Description

Company :

Terra Industrial New Zealand Limited

Team Leader – Parts

At Terra Cat, we don’t just move parts — we keep our customers operating, productive and confident in their equipment. We’re looking for a Team Leader – Parts who is passionate about people leadership, customer experience and driving performance in a fast‑paced, customer‑centric environment.

This is an opportunity to step into a role where your influence is tangible. You’ll shape team capability, lift service standards and directly impact customer satisfaction, sales growth and business success.

About the Role

As Team Leader – Parts, your purpose is to develop and lead a high‑performing team that consistently delivers exceptional customer experiences while achieving sales targets and key business KPIs. You’ll take ownership of team performance, workflow management and order accuracy, ensuring every customer interaction reflects Terra Cat’s commitment to quality and professionalism.

A core part of the role is growing people. Through structured training, hands‑on coaching and quality monitoring, you’ll build confidence, capability and engagement across the team. You’ll champion a culture of continuous improvement, helping your team adopt digital tools, improve first‑point resolution and continually raise the bar on service delivery.

You’ll also play a key role in strengthening operational standards across parts counters and showrooms, ensuring policies, processes and lines of authority are consistently followed.

With a strong focus on engagement and retention, you’ll help create a positive workplace where people feel supported, empowered and motivated to perform at their best.

About You

• Proven leadership experience in a parts, service or customer‑focused environment

• Strong coaching, training and performance management capability

• A customer‑first mindset with a passion for delivering exceptional service

• Confidence using digital tools and systems to support quality interactions and insights

• Excellent communication skills and the ability to build strong relationships

• A proactive, improvement‑focused approach and strong attention to detail

Why Join Terra Cat?

At Terra Cat, we value our people and invest in their success. You’ll be part of a supportive, values‑driven organisation with opportunities to lead, influence and make a real impact on team performance and customer outcomes.